Giovanni Ortega
Los Angeles,CA
Summary
Adept at parts cataloging and fostering client relationships, I significantly enhanced Oreily's Auto Parts' sales revenue by upselling and maintaining high order accuracy. My background spans from diesel mechanics to customer-centric roles, showcasing my problem-solving prowess and commitment to excellence. Achieved through meticulous attention to detail and exceptional service, I consistently drive positive outcomes.
Skilled in inventory management and customer service, developed in fast-paced automotive environment. Adept at identifying and cataloging parts, with focus on accuracy and efficiency. Seeking to transition into new field where these transferable skills can drive operational success.
Overview
4
4
years of professional experience
Work History
Certified Parts Specialist
Oreily's Auto Parts
08.2024 - 02.2025
- naCollaborated with vendors to secure competitive pricing, negotiating favorable terms for the business.
- Achieved high order accuracy rates by diligently cross-referencing part numbers and specifications before processing orders.
- Expanded client base with excellent customer service skills, fostering long-term relationships with clients.
- Maintained detailed records of all transactions, facilitating clear communication between team members and ensuring accurate accounting processes.
- Reduced return rates through meticulous attention to detail when fulfilling orders, minimizing costly errors.
- Improved customer satisfaction by providing timely and accurate parts identification and delivery services.
- Increased sales revenue by upselling related parts and accessories to customers during transactions.
- Stocked and managed stock of parts.
- Hit sales of $ 30,000 and above every month.
Summer Construction Opportunity
George Yaeger LLC
03.2024 - 07.2024
- Contributed to a safe working environment by adhering to safety protocols and reporting hazards.
- Minimized product damage by carefully handling fragile items during the loading and unloading process.
- Maintained clean and organized workspaces, promoting overall workplace productivity.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Used techniques taught by construction manager to put up drywall, plywood, and frame some rooms.
- Sanded and prepped rooms with caulking and any addition to the drywall/corners to be painted.
Diesel Mechanic
Elevated Diesel Repair
06.2023 - 02.2024
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Installed new systems and components in vehicles.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Ordered parts necessary for vehicle repairs and new installations.
Food Service Worker
Chipotle Grill
06.2021 - 04.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
Education
No Degree - Automotive Service And Maintenance
Aims Community College
Greeley, CO08.2027
Skills
- Warehouse operations
- Vehicle diagnostics
- Parts cataloging
- Returns processing
- Warranty administration
- Customer service
- Problem-solving skills
- Invoice processing
Accomplishments
- Exceeded sales quota of 25,000 by 30-40%.
- Able to diagnose and figure out minor issues with Diesel or Gas Engines
- Able to lift equipment to safely and promptly set up areas to start framing or putting up plywood and drywall.
Languages
Spanish
Elementary
English
Full Professional
Timeline
Certified Parts Specialist
Oreily's Auto Parts
08.2024 - 02.2025
Summer Construction Opportunity
George Yaeger LLC
03.2024 - 07.2024
Diesel Mechanic
Elevated Diesel Repair
06.2023 - 02.2024
Food Service Worker
Chipotle Grill
06.2021 - 04.2022
No Degree - Automotive Service And Maintenance
Aims Community College
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