Giovanni D'ambrosio

-Assister et répondre aux questions des clients concernant le réseau de transport.
-Aider les personnes en situation d’itinérance en leur trouvant des ressources adaptées.
-Signaler et rapporter à la centrale les infractions observées sur le réseau.
-Expulser les individus perturbateurs ou en infraction conformément aux règlements de la STM.

• Adhered to all state regulations regarding licensing, insurance, and maintenance requirements for taxi drivers.
• Collaborated with other taxi drivers to share information about road closures or areas with heavy traffic congestion.
• Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
• Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.

• Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

• Developed strong organizational and communication skills through coursework and volunteer activities
• Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery
• Demonstrated high level of initiative and creativity while tackling difficult tasks
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Cultivated warm relationships with regular customers
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
• Maintained clean and organized dining areas to uphold restaurant hygiene standards
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.