Joselyn De Jesus Cano
Los Angeles
Summary
Dynamic Service Advocate at Target with a strong customer service background, adept at complex problem-solving and complaint handling. Enhanced client retention through exceptional service delivery and effective decision-making. Demonstrated empathy and active listening skills, successfully diffusing tense situations and ensuring customer satisfaction.
Experienced with advocating for customer needs and resolving service issues. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Strong understanding of managing complex cases and ensuring positive outcomes.
Overview
2
2
years of professional experience
Work History
Service Advocate
Target
11.2023 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
Education
GED -
Garfield High School
Los Angeles, CASkills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Service Advocate
Target
11.2023 - Current
GED -
Garfield High School
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