Giovanni Chavez Morales
Newark
Summary
Dynamic Assistant Service Manager at Shea Apartments with a strong focus on customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and streamlined operations. Proven ability to train staff and coordinate schedules, resulting in improved efficiency and repeat business. Trustworthy and reliable, committed to delivering high-quality service.
Overview
4
4
years of professional experience
Work History
Assistant Service Manager
Shea Apartments
04.2021 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Monitored budgetary constraints closely to ensure cost-effective management of labor, parts inventory, and other resources.
Education
Luis Valdez Leadership Academy
San Jose, CA06.2019
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Operation Monitoring
- Team building expertise
- Strong leadership
- Employee relations
- Positive attitude
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Critical thinking
- Trustworthy and honest
- Verbal and written communication
- Customer service management
- Office administration
- Flexible schedule
- Work Planning and Prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Service Manager
Shea Apartments
04.2021 - Current
Luis Valdez Leadership Academy
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