Giovanni Barrientos
Monterey Park,CA
Summary
Dedicated professional with a strong background in front of house management. Skilled in training staff and optimizing operations to exceed guest expectations and drive team performance.
Overview
2
2
years of professional experience
1
1
Language
Work History
FOH Manager
California Fish Grill
Los Feliz
02.2024 - Current
- Oversaw daily operations to ensure optimal guest experiences and satisfaction.
- Trained and coached front and of house staff on service excellence and efficiency.
- Collaborated with kitchen staff to maintain communication and improve order accuracy.
- Developed staff schedules to optimize coverage during peak service hours.
- Resolved guests complaints while maintaining positive a a positive a positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Trained new hires on company policies, procedures as well as proper food handling techniques which resulted in reduced turnover rates.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Performed cash handling activities and secured nightly bank deposits.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Education
High School Diploma -
Mark Keppel Highschool
Alhambra, CA07.2024
Skills
- Guest relations
- Performance improvement
- Front of house management
- Operations management
- Training and coaching
- Complaint handling
- POS system operations
- Restaurant operations
- Health and safety regulations
- Employee scheduling
- Staff supervision
- Quality standards
- Quality control
- Team leadership
- Customer service
- Reliable and responsible
- Critical thinking
- Money handling
- Problem-solving
- Calm and pleasant demeanor
Languages
Spanish
Professional Working
Timeline
FOH Manager
California Fish Grill
02.2024 - Current
High School Diploma -
Mark Keppel Highschool