Summary
Overview
Work History
Education
Skills
Timeline
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Giovanni Aiello

Giovanni Aiello

25 Citadel Estates Terrace NW, Calgary,AB

Summary

Accomplished service and sales professional with proven track record of exceeding aggressive objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Natural communicator that will work to solve the issues of others, and can multitask using complex computer systems and welcome new technology.

Overview

8
8
years of professional experience

Work History

Sales and Service Agent

WestJet Airlines
10.2022 - Current
  • Greet customers and ask open-ended questions to better determine needs;
  • Book air travel for internal and external guests, answer questions and provide general information about travel with WestJet;
  • Provide pre and post booking support, such as changing and cancelling reservations, using the reservation system;
  • Effectively research and make decisions based on the information available, while balancing the needs of the guest with the needs of the business;
  • Adhoc projects as assigned.

Technical Recruiter

Torus Talent
01.2022 - 05.2022
  • Pre-screened resumes prior to sending to hiring managers for consideration.
  • Created boolean searches to develop applicant portfolios for expected openings.
  • Coordinated with team leaders to forecast hiring needs and department goals;
  • Sourced, assessed, and closed on candidates which increased return on investment.
  • Improved organizational filing systems resulting in improved accessibility and efficiency.

Marketing Manager

LGP Construction
05.2019 - 01.2022
  • Developed and executed marketing programs resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Managed and oversaw design of marketing material and promotional literature for organization;
  • Analyzed consumer usage patterns to identify trends and target key demographics;
  • Executed search engine optimization results, advertising and public relations campaigns to generate demand and sales leads;
  • Created trademarks, logos, and promotional images for social media platforms using Adobe Creative Suite.

Assistant Manager

J. Crew
09.2016 - 09.2019
  • Developed and coordinated all in-shop marketing initiatives and in-store events by setting up artwork, signage, product placement/ presentation.
  • Trained all staff members about safety programs, loss prevention, customer service, new product and upcoming events
  • Mentored team of 15+ to boost sales and enhance professional development in the workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed a loyal and highly satisfied customer base through proactive management of customer service strategies.
  • Published and optimized schedules to keep coverage and service in line with forecasted demands.

Education

BBA - General Management

Mount Royal University
Calgary, AB
04.2020

Diploma - Marketing

Southern Alberta Institute of Technology
Calgary, AB
12.2016

Skills

  • Fluent in English (verbally and written)
  • A combination of five years’ experience in a customer service and/or sales related environment;
  • Strong computer skills including a minimum typing speed of 40 words per minute;
  • Proven ability to learn and utilize new methods, systems, and procedures quickly;
  • Strategic, independent, self-motivated, empathetic, solutions focused, and passionate about supporting clients and/or business needs;
  • A proven track record for punctuality and reliability

Timeline

Sales and Service Agent

WestJet Airlines
10.2022 - Current

Technical Recruiter

Torus Talent
01.2022 - 05.2022

Marketing Manager

LGP Construction
05.2019 - 01.2022

Assistant Manager

J. Crew
09.2016 - 09.2019

BBA - General Management

Mount Royal University

Diploma - Marketing

Southern Alberta Institute of Technology

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Giovanni Aiello