Giovanna Garcia
Truist Bank
San Diego
8
years of professional experience
Detail-oriented professional with experience in banking, customer account management, and administrative support. Skilled in processing documents, maintaining accurate records, managing high volumes of email correspondence, and handling confidential information. Proficient in Microsoft Office, with strong organizational, communication, and problem-solving skills. Experienced in managing multiple responsibilities while maintaining accuracy and meeting deadlines.
Work History
Account Service Representative
4 Years 1 Month- Manage high volumes of email correspondence, process requests, and maintain accurate customer account records.
- Update account information, review documentation to ensure accuracy and compliance with company procedures.
- Research and resolve account discrepancies while maintaining organized records.
- Train new employees on company procedures, account management, and daily workflows.
- Develop training materials and step-by-step instructions to support employee onboarding.
- Evaluated trainee performance for accuracy and collaborated with management to identify training needs and opportunities of improvement.
Kitchen Design Specialist
10 Months- Prepared and maintained detailed project documentation, product specifications, and design plans.
- Coordinated customer projects, including project selections, pricing, and order details.
- Utilized computer-aided design (CAD) software to create layouts and maintain accurate project information.
- Managed multiple projects simultaneously while meeting deadlines and maintaining organized records.
- Ranked second in sales across San Diego generating over $200,000 in sales.
Behavior Technician
1 Year 5 Months- Maintained detailed client records, including progress reports, assessments, and behavioral observations.
- Entered and updated client information in electronic databases to ensure accurate documentation.
- Collected, organized, and recorded behavioral data to support treatment planning and progress tracking.
- Communicated client progress and relevant observations to supervising clinical staff.
- Implemented ABA treatment plans to support skill acquisition and behavior reduction.
Education
High School Diploma
Skills
Employee Training
Administrative Support
Quality Assurance
Documentation Management
Data entry and account maintenance
Email correspondence Management
Administrative Support
Customer Account Management
Confidential Information Handling
Document Review and Accuracy
Problem Solving and Issue Resolution
Time Management and Prioritization
Database Management
Written and Verbal Communication
Microsoft 365 (Teams
Copilot
Outlook
Word
Excell)
Adobe Acrobat
Timeline
Account Service Representative
Truist Bank
2022.09 - CurrentRead More
Kitchen Design Specialist
Home Depot
2021.11 - 2022.09Read More
Behavior Technician
Trumpet Behavior Health
2018.10 - 2020.03Read More
San Diego Continuing Education
High School Diploma
Read More