GIOVANNA FRANCO
Montreal,QC
Summary
Hardworking and motivated candidate with proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead remain calm in high-stress situations and motivate a team to success.
Overview
7
7
years of professional experience
Work History
Sales Representative
Paizer
11.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Attended telephone skills and program information training sessions to boost aptitude.
Customer Service
Les Glaceurs
02.2022 - 11.2023
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
- Developed strong relationships with customers through exceptional customer service.
- Sent email, mail and memo correspondence.
- Scheduled and confirmed appointments for clients, customers or supervisors.
General Assistant
Bár a Beauté Elle
07.2022 - 02.2023
- Maintained high standards of customer service during fast-paced operations.
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks.
- Handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Answered incoming calls promptly and professionally following established guidelines
- Assisted customers with product selection, inquiries, and order customization requests.
English Teacher
Wizard By Pearson
08.2019 - 06.2022
- Employed effective verbal and written communication skills to communicate and interact with all levels of organization.
- Prepared for assigned classes and showed written evidence of preparation upon request of immediate supervisors.
- Taught skills in English grammar and syntax, vocabulary, and proper word usage.
Customer Service Associate
A.T.I.C - Areia Extração Industria E Comércio
02.2017 - 08.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
MBA - Research And Development
ICosmetologia Institute
São Paulo, BR06.2021
Associate of Arts - Digital Marketing
Greystone College
Montreal, QC06.2023
High School Diploma -
All Saints Anglican School
Queensland, AUSSkills
- Time Management
- Interpersonal Skills
- Problem-Solving
- Excellent Communication
- Conflict Resolution
- CRM - Customer Relationship Management
- Corporate experience in Call Center environment
- Customer Needs Assessment
- Data Collection
- Call Management
- Computer Proficiency
- MS Office
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Sales Representative
Paizer
11.2023 - Current
General Assistant
Bár a Beauté Elle
07.2022 - 02.2023
Customer Service
Les Glaceurs
02.2022 - 11.2023
English Teacher
Wizard By Pearson
08.2019 - 06.2022
Customer Service Associate
A.T.I.C - Areia Extração Industria E Comércio
02.2017 - 08.2019
MBA - Research And Development
ICosmetologia Institute
Associate of Arts - Digital Marketing
Greystone College
High School Diploma -
All Saints Anglican School
Similar Profiles
Joe AugustineJoe Augustine
Bilingual Digital Tech Specialist at TD Canada TrustBilingual Digital Tech Specialist at TD Canada Trust
Mursaleen AhmadMursaleen Ahmad
Fido Sales and Customer Service at FidoFido Sales and Customer Service at Fido
James-William PelchatJames-William Pelchat
Junior Representative at Waste Connections Inc.Junior Representative at Waste Connections Inc.