Timothy Durocher
Ottawa,ON
Summary
Seasoned Administrative Technician with a track record of enhancing office operations and customer retention at Nunavik Housing Bureau. Expert in database management and regulatory compliance, demonstrating exceptional organizational and communication skills. Achieved increased revenue through logistical support, showcasing a blend of hard and soft skills to drive success.
Overview
4
4
years of professional experience
Work History
Administrative Technician
Nunavik Housing Bureau
Kuujjuaq, Quebec
05.2024 - Current
- Prepared correspondence such as memos, letters, emails.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Processed invoices and payments utilizing accounting software.
- Delivered exceptional customer service through direct communication with clients and team members.
- Assisted with the setup of new employee workstations, including hardware and software installation.
- Answered incoming calls on multi-line telephone system; transferred callers as needed.
- Scanned documents into electronic format for storage in shared network drive.
- Responded to customer issues to provide immediate resolution and improve retention.
Warehouse Manager
Northern Grocers
Kuujjuaq, Quebec
08.2022 - 12.2023
- Established or monitored specific supply chain-based performance measurement systems.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Drafted policies related to storage space utilization and distribution operations.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
Maintenance Manager
Ecole La Mission
Sherbrooke, Quebec
09.2020 - 07.2022
- Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
- Conducted regular inspections of facilities to ensure compliance with safety regulations.
- Delegated work to staff, setting priorities and goals.
- Scheduled routine inspections of all areas within facility premises.
Education
High School Diploma -
Penn Foster
Conway, North Carolina01-2022
Skills
- Data entry proficiency
- Database management
- Expense tracking
- Telephone reception
- Meeting scheduling
- Office equipment operation
- File organization
- Calendar management
- Meeting support
- Travel arrangements
- Business correspondence
- Database administration
- Regulatory compliance
- Records management
Languages
English
Native/ Bilingual
French
Professional
Security
- Clean Drivers Abstract
- No criminal record
- Fully Bonded
Timeline
Administrative Technician
Nunavik Housing Bureau
05.2024 - Current
Warehouse Manager
Northern Grocers
08.2022 - 12.2023
Maintenance Manager
Ecole La Mission
09.2020 - 07.2022
High School Diploma -
Penn Foster
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