Giovanna Chaves

• Supported six cohort based groups, throughout a vocational training program which resulted in employment opportunities to participants.
• Counseled clients on steps and options needed to realize career aspirations and goals.
• Networked with professionals in community and built relationships to establish resources and future job opportunities for clients.
• Conducted research on future career outlook, trends and educational or skill requirements.
• Provided Cohort Based workshops to instruct, guide and coach clients in their career goals.
• Created and complement a series o workshops to update the vocational training curriculum.
• Enabled smooth transition for clients by providing follow-up and ongoing support after job placement.
• Monitored current clients to gauge engagement of program and assess progress.
• Administered various career and personality assessments to clients to help determine career cluster and career interest matching.

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Entered and maintained departmental records in company database.
• Collected, validated and distributed information to employees.
• Verified contents of inventory loads against Bills of Lading.
• Worked independently with minimal supervision.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Prioritized tasks and projects to meet tight deadlines.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Exceptional computer skills
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Presented information to customers, peers and management.
• Built and maintained positive relationships with diverse stakeholders.
• Developed and maintained strong working relationships with [Industry] professionals within assigned territory.
• Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by [Number]%.
• Completed daily outbound calls, up to [Number] hours per day.
• Developed and implemented strategic improvements in the processing documentation and application of processed for the Auction Team.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

• Completed sales documentation and collected signatures to finalize purchases.
• Researched and resolved areas of concern for potential and existing clients.
• Participated in networking events and developed relationships with potential clients to increase sales.
• Generated leads and met with potential clients to explain insurance options and encourage purchases.

• Oversaw the logistic details of the shipments from origin to point of sales as required.
• Managed the inventory updates to make sure the goods fo the three weekly online auctions were ready to ship to clients.
• Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.
• Reduced transit time, minimized handling and maximized cost savings through freight cost-analysis and suggestions for future negotiations.
• Managed department inventories to identify unusual activities, excesses and fluctuations.
• Increased efficiency by developing time-effective processes to increase productivity.

• Screened calls to determine which needed to be forwarded to supervisor and which could be diverted to other contacts.
• Received and reviewed incoming mail and email and responded or routed to appropriate staff to handle personally.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Effectively managed, supervise and train 25 employees.
• Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
• Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for 8am to 5pm shifts, taking into account customer traffic and employee strengths.
• Occasionally, managed purchasing, sales, marketing and customer account operations efficiently.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and to find applicants.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Worked closely with manager to provide effective assistance for specific aspects of business operation.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Assisted manager in all aspects of business operations.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
• Drafted agendas, recorded minutes and created documents for meetings.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Completed accurate daily report documents, memos and invoices.
• Handled daily scheduling tasks and provided administrative support for entire department.

• Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
• Trained [Number] employees on [POS system] and basic floral arrangement.
• Inventoried plants and flower care supplies and ordered more.
• Supervised [Number] employees in floral department.
• Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
• Quoted, generated and processed customer orders to meet specifications and various occasions.
• Researched latest design trends, colors and vendor products for use in new pieces.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

• Organization of all documents related to the import of books, Inventory Management, Order processing and provision of suggestions on type of books to sale
• Researched, planned and set up attractive and informative library exhibits.

National Headquarters of the Colombian Baptist Denomination, where I served as Secretary, managing correspondence and requests from almost 350 churches nationwide, as well as develop clerical duties.

• Serving 35 churches of the Association, coaching in organizational, administrative, financial and educational areas. Responsible for the administration of two retreat buildings, managing budget, salaries, reservations and scheduling maintenance. As BOD Secretary and member, I served as responsible for files and Board minutes, as well as participating and making decisions related to the development of the Association and the impact in all the churches.