Giovana Rodriguez
Ontario ,CA
Summary
Detail-oriented professional with strong organizational skills and a proven track record in Central Supply operations. Committed to enhancing patient experiences through effective supply management and clear communication.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Central Supply Lead/Certified Nursing Assistant
Community Extended Care of Montclair
Montclair
12.2023 - Current
- Serve as the primary person responsible for Central Supply operations for the facility.
- Communicate with departments and staff to identify needs, resolve supply issues, and ensure timely availability of essential supplies.
- Process and manage Invoices and Coordinate orders with vendors.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across nights, weekends, and holiday shifts.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained clean and organized patient environments following health standards.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported needs of [Number]+ residents under long-term care.
Customer Service Representative
Metro Auto
Pomona, CA
01.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Head Cashier
Sprouts Farmer Market
Chino Hills, CA
10.2018 - 03.2023
- Supervised daily cash operations to ensure accuracy and efficiency in transactions.
- Trained and mentored new cashier staff on best practices and customer service protocol.
- Implemented process improvements reducing checkout wait times and enhancing customer satisfaction.
- Monitored cash register discrepancies, resolving issues to maintain financial integrity.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
Customer Service Representative
Pixior
Rancho Cucamonga, CA
08.2016 - 12.2018
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Managed customer calls and coordinating orders and pending orders.
- Handle complaints, maintain records, and coordinate with warehouse staff for shipment.
- Print out orders and labels
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Glendale High School
Glendale, CA06.2004
Skills
- Healthcare professional with progressive experience at Community Extended Care of Montclair, advancing from Laundry/Housekeeping to Central Supply Lead and also working as a Certified Nurse Assistant Experienced with facility-wide purchasing, ordering, invoices, inventory, SNF and Subacute care supplies, respiratory supplies, patient care, communication, and problem solving, and inventory management Dependable, organized, patient, multitasking abilities and motivated to bring hands-on healthcare knowledge and relationship-building skills to a Medical Representative position Inventory management
Certification
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
Languages
Spanish
Full Professional
Timeline
Central Supply Lead/Certified Nursing Assistant
Community Extended Care of Montclair
12.2023 - Current
Customer Service Representative
Metro Auto
01.2023 - 12.2023
Head Cashier
Sprouts Farmer Market
10.2018 - 03.2023
Customer Service Representative
Pixior
08.2016 - 12.2018
High School Diploma -
Glendale High School