Giovana Chen Tan
Vancouver,BC
Summary
Motivated recent graduate in Business Management with a solid understanding of key business concepts and practices. Demonstrated the ability to quickly learn, adapt, and apply theoretical knowledge in group projects. Results-driven with 5+ years of experience in providing exceptional customer service. Experienced professional with a strong background in management. Seeking an opportunity to apply and expand skills and build a successful career in business management.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Praguery
01.2024 - Current
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Assisted with creating employee handbooks and manuals.
- Managed phone and email correspondence and handled incoming and outgoing mail
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff
- Managed filing system, entered data and completed other clerical tasks.
MANAGER
Praguery
04.2022 - 12.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Established team priorities, maintained schedules and monitored performance.
- Conduct payments by operating POS machine and cash handling.
- Coordinate staff’s tasks and duty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Inventory management
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
WAITRESS/HOST
Royal Pho Restaurant Ltd
08.2018 - 12.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Provided customer services by greeting and escorting customers to their table
- Conducted payments by operating POS machine and cash handling
- Packed and handled orders efficiently
- Take accurate food and drink orders and offer menu recommendations.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
DIPLOMA - BUSINESS MANAGEMENT
British Columbia Institute of Technology
Burnaby, BC06.2023
HIGH SCHOOL DIPLOMA -
Killarney Secondary School
Vancouver, BC06.2021
Skills
- Microsoft Office
- Organization
- Problem Solving
- Customer Service
- Supervision
- Leadership
- Coordinating
- Scheduling
Languages
Portuguese
Native or Bilingual
English
Full Professional
Volunteer Experience
- COMMUNITY SERVICE VOLUNTEER
Killarney Secondary School, Vancouver, BC, 09/2020 - 12/2020
- Assisted instructor with assignment and exam marking, inputted results and grades into the computer system, prepared teaching materials.
- SCHOOL COMMUNITY TEAM VOLUNTEER
Killarney Secondary School, Vancouver, BC, 09/2018 - 11/2018
- Lead and mentored children at Dr. H. N. MacCorkindale Elementary School, and assist with activities and school subjects.
Timeline
Administrative Assistant
Praguery
01.2024 - Current
MANAGER
Praguery
04.2022 - 12.2023
WAITRESS/HOST
Royal Pho Restaurant Ltd
08.2018 - 12.2022
DIPLOMA - BUSINESS MANAGEMENT
British Columbia Institute of Technology
HIGH SCHOOL DIPLOMA -
Killarney Secondary School
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