Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giovana Calloway

San Francisco

Summary

Administrative and operations professional with experience in business analysis, customer support, and office administration. Strong organizational, communication, and problem-solving skills developed in fast-paced and multicultural environments. Experienced supporting daily operations, improving processes, and working collaboratively across teams. Seeking administrative or office support opportunities.

Overview

6
6
years of professional experience

Work History

Cultural Exchange Program Participant

AuPairCare Live-In Childcare
San Francisco, CA
02.2022 - 02.2024

Engaged in international cultural exchange program, enhancing cross-cultural communication skills and adaptability.

Operations Business Analyst

Olist
Curitiba, PR, Brazil
02.2021 - 01.2022

Analyzed operational processes to identify opportunities for improvement and efficiency gains. Developed data-driven insights and dashboards to support decision-making and enhance team performance. Collaborated with cross-functional teams to implement strategic improvements and optimize customer support operations.

Implementation Analyst

Olist
Curitiba, PR, Brazil
06.2019 - 02.2021

Managed third-line support for merchants, supporting early-stage sales growth and guiding new store owners through their onboarding journey. Provided consultative support to identify business opportunities and drive performance improvements.

Administrative Assistant

Escola Trilhas
Curitiba, PR, Brazil
08.2018 - 06.2019

Provided support to parents, students, and staff, performing various school administrative duties to ensure smooth daily operations.

Education

BBA - Business Administration

Estacio De Sa
Curitiba, PR, Brazil
06-2023

Skills

  • Administrative Support
  • Office Management
  • Customer Service
  • Operations Support
  • Calendar & Schedule Management
  • Data Analysis & Reporting
  • Google Workspace
  • Microsoft Office (Word, Excel, PowerPoint)

Languages

English
Portuguese

Timeline

Cultural Exchange Program Participant

AuPairCare Live-In Childcare
02.2022 - 02.2024

Operations Business Analyst

Olist
02.2021 - 01.2022

Implementation Analyst

Olist
06.2019 - 02.2021

Administrative Assistant

Escola Trilhas
08.2018 - 06.2019

BBA - Business Administration

Estacio De Sa
Giovana Calloway