Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Giota Chiaromonte

Toronto

Summary

Professional with proven expertise in a wide variety of skills such as providing administrative support, customer support, and resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and increasing profitability to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Overview

32
32
years of professional experience

Work History

Buying Customer Support Specialist

Loblaw Companies Limited
01.2007 - Current
  • Analyze store performance and allocate products based on sales needs across multiple formats, collaborating closely with Category Management and Supply Chain teams.
  • Conduct routine data analysis and generate daily and weekly business reports.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Investigate and resolve inventory issues, ensuring product allocation aligns with promotions and targets.
  • Provide ad-hoc analysis support, utilizing data from multiple sources to draw conclusions and support business decisions.
  • Analyzed trends in customer feedback to drive strategic improvements in support services.
  • Mentored junior team members, fostering professional growth and enhancing team performance.
  • Collaborated with cross-functional teams to address complex customer issues efficiently.
  • Provide ad hoc administrative support to team members.

Coordinator- General Merchandise

Loblaw Companies Limited
01.2004 - 01.2007
  • Managed the creation and tracking of purchase orders and supported inventory control specialists and managers with administrative tasks.
  • Coordinated multiple projects, ensuring alignment with organizational goals and timelines.
  • Maintained project schedules to ensure marketing deadlines were met.
  • Assisted in training new team members, enhancing overall team performance.
  • Maintained accurate records, ensuring compliance with company standards.
  • Communicated with stakeholders to gather required information and provide update on project status.
  • Managed vacation calendar for team to ensure accurate tracking.
  • Provided administrative support to team members.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Executive Administrative Assistant

Loblaw Companies Limited
01.2000 - 01.2004
  • Managed executive calendars, ensuring efficient scheduling and prioritization of meetings.
  • Managed daily calendar, organized meetings, and coordinated travel arrangements, prioritizing tasks effectively under tight deadlines.
  • Provide administrative support for the inventory control specialists and managers.
  • Prepare and edit correspondence, reports, and presentations, ensuring accuracy and clarity.
  • Use professional judgment to screen, prioritize and determine actions for incoming calls and inquiries.
  • Coordinate team events and meetings, improving team collaboration.
  • Handle expense reports, invoices, and maintain databases, ensuring high levels of internal customer service.

Administrative Assistant

Justice for Children and Youth
01.1994 - 01.2000
  • Coordinated case management processes to ensure timely support for vulnerable youth.
  • Supported donor relations and fundraising efforts, handled accounts receivable and payable, and prepared organizational reports.
  • Prepare monthly newsletter and annual reports to upper management and organization.
  • Implemented office procedures that improved workflow efficiency and reduced processing time.
  • Collaborated with legal teams to prepare documents for court proceedings, supporting advocacy efforts.
  • Trained new administrative staff on policies, procedures, and use of office technology.
  • Compilation of statistics, production of Board meeting agendas and mailings.
  • Responsible for charitable donations, memberships, and publication sales.
  • Organize special events and meetings.

Education

Office Administration Diploma -

Seneca Applied Arts and Technology

Skills

  • Excellent verbal and written communication
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams), SAP and JDA
  • Strong analytical abilities
  • Attention to detail
  • Effective multitasking in fast-paced environments
  • Ability to work independently or as part of a team
  • Time management
  • File organization
  • Advanced multitasking

Training

B3 Blue Culture Workshop

Timeline

Buying Customer Support Specialist

Loblaw Companies Limited
01.2007 - Current

Coordinator- General Merchandise

Loblaw Companies Limited
01.2004 - 01.2007

Executive Administrative Assistant

Loblaw Companies Limited
01.2000 - 01.2004

Administrative Assistant

Justice for Children and Youth
01.1994 - 01.2000

Office Administration Diploma -

Seneca Applied Arts and Technology

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Giota Chiaromonte