Gionna Stevenson
Fresno
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Marjaree Mason Center
01.2024 - 05.2025
- Greeted and responded to clients and guests front office walk-ins.
- Responded to inquiries via phone and email, providing helpful information and assistance.
- Oversaw the ordering and stocking of program manuals and supplies.
- Filed, copied, prepared, and sent correspondence and reports.
- Maintained confidentiality and boundaries according to the agency's policy and ensured that information given was accurate.
- Utilized principles of Trauma Informed Care in all interactions with clients, staff, and constituents.
- Worked as a team to support the mission and goals of the agency and programs.
- Light housekeeping and sanitizing as needed/scheduled.
- Other duties as assigned.
Clerk Specialist
McWealth Care
10.2023 - 01.2024
- Answered telephone calls and emails and redirected them to other employees when appropriate.
- Assisted in scheduling staff members.
- Sorted mail and distributed it to appropriate employees.
- Updated and stored business files to ensure they were accurate and accessible for other employees.
- Typed reports, letters and other business documents.
- Monitored inventory levels of office supplies, placing orders to maintain adequate stock for daily operations.
Front Desk Receptionist/Administrative Assistant
Restaurant Depot
02.2023 - 12.2023
- Greeted and assisted customers, ensuring exceptional service and satisfaction.
- Confirmed membership, issued temporary membership cards, and occasionally processed new memberships on computer.
- Utilized multi-line phone system to handle incoming calls and direct them appropriately.
- Organized office supplies inventory, ensuring availability of necessary materials for daily operations.
- Provided callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
- Coordinated the pick-up and delivery of express mail services (FedEx, UPS, etc.).
- Assisted with other related clerical duties.
Server
Rosa Linda's Mexican Cuisine
11.2016 - 03.2020
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Managed table assignments efficiently, optimizing guest seating for smooth workflow.
- Handled cash transactions accurately, balancing registers at end of shifts.
Customer Service Representative
Target
09.2012 - 11.2016
- Provided excellent customer service to customers and exceeded expectations.
- Assisted customers in person and over the phone in a timely manner.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Clovis West
Fresno, CASkills
- Exceptional customer service
- Meticulous attention to detail
- Effective team collaborator
- Adaptable and receptive
- Strong communication skills in both verbal and written forms
- Proficient in Microsoft Word, Excel, PowerPoint and internet research
Timeline
Administrative Assistant
Marjaree Mason Center
01.2024 - 05.2025
Clerk Specialist
McWealth Care
10.2023 - 01.2024
Front Desk Receptionist/Administrative Assistant
Restaurant Depot
02.2023 - 12.2023
Server
Rosa Linda's Mexican Cuisine
11.2016 - 03.2020
Customer Service Representative
Target
09.2012 - 11.2016
High School Diploma -
Clovis West
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