Gionela Sefa
Toronto,ON
Summary
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Barista
Ice n’ cake
Toronto
04.2024 - Current
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Operated cash registers to process customer payments.
Cashier/server
Floga
Toronto, Ontario
03.2024 - Current
- Learned roles of other departments to provide coverage and keep store operational.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties.
- Provided exceptional service to
- daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
Customer Service Representative
Lcbo
Toronto, ON
11.2023 - 12.2023
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Collaborated with colleagues to develop strategies for increasing customer loyalty.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Sales Associate
Forever 21
Athens
05.2022 - 10.2022
- Assisted customers with product selection to ensure customer satisfaction.
- Performed cash register operations accurately according to company guidelines.
- Built relationships with potential customers by providing helpful advice on product selection.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Cashier
Pizza fun
Athens
06.2021 - 05.2022
- Followed detailed instructions to prepare a variety of dishes.
- Operated cash register, handle money and give correct change.
- Packaged take-out orders for delivery and customer pick-ups
- Collaborated with other cooks to ensure an efficient flow in the kitchen.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
06.2022
Languages
. English
. Greek
. Albanian
Timeline
Barista
Ice n’ cake
04.2024 - Current
Cashier/server
Floga
03.2024 - Current
Customer Service Representative
Lcbo
11.2023 - 12.2023
Sales Associate
Forever 21
05.2022 - 10.2022
Cashier
Pizza fun
06.2021 - 05.2022