Olena Kostiuk
Moncton,New Brunswick
Summary
Proven Housekeeper with a track record of enhancing the guest experience at Hilton Malta through meticulous attention to detail and exceptional customer service. Mastered deep sanitization practices and quality assurance, elevating room readiness time frame. Renowned for punctuality and outstanding time management skills, consistently meeting tight deadlines without compromising service quality.
Overview
16
16
years of professional experience
Work History
Housekeeper
Hilton Malta
01.2011 - 09.2020
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Adhered to optimal standards for cleanliness, appearance and service.
Housekeeper
The Avenue Group
08.2007 - 12.2010
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Housekeeping Assistant
Alexandra Hotel
05.2004 - 07.2006
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
GED -
Berdichevsky College
Berdichev / Ukraine05-2003
High School Diploma -
Hlukhovetska Serednya Zahalnoosvitnya School
Glukhovtsi / Ukraine05-2000
Skills
- Special and routine cleaning
- Quality assurance
- Great attention to detail skills
- Deep sanitization practices
- Excellent assignment management skills
- Exceptional customer service
- Terrific time management
- Punctual and reliable
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Full Professional
Timeline
Housekeeper
Hilton Malta
01.2011 - 09.2020
Housekeeper
The Avenue Group
08.2007 - 12.2010
Housekeeping Assistant
Alexandra Hotel
05.2004 - 07.2006
GED -
Berdichevsky College
High School Diploma -
Hlukhovetska Serednya Zahalnoosvitnya School
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