Summary
Overview
Work History
Education
Skills
Certification
Drivers Licence
Timeline
Generic

Gino Eckstein

San Francisco

Summary

Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Planet Fitness
02.2025 - Current
  • Managed daily front desk operations for a high-traffic fitness facility, ensuring a smooth, welcoming, and professional environment.
  • Handled member check-ins, new memberships, and cancellations with speed and accuracy.
  • Resolved customer complaints and billing issues in real time, maintaining member satisfaction and retention under pressure.
  • Promoted club services and upsold memberships, contributing to monthly sales targets.
  • Maintained facility cleanliness standards and coordinated with maintenance staff to ensure operational safety and appearance.
  • Trained new hires on front desk protocol, POS system, and customer interaction standards.

Warehouse Worker

FCI Victorville
01.2019 - 01.2024
  • Assisted with unloading, sorting, and organizing incoming shipments.
  • Helped with stocking shelves and maintaining an organized warehouse.
  • Assisted in packing and labeling products.
  • Learned to use warehouse management software for inventory tracking.
  • Ensured all items were stored according to company standards and safety regulations.
  • Participated in daily cleaning and maintaining a safe work environment.

Glazier Apprentice

Custom Engineered Openings
01.2015 - 01.2018
  • Assist in measuring, cutting, and installing glass, mirrors, and other glazing materials.
  • Learn to safely handle and transport glass using industry-approved techniques.
  • Help with assembling and installing glass panels in residential, commercial, and industrial settings.
  • Support glaziers in sealing and weatherproofing glass installations.
  • Operate hand tools, power tools, and lifting equipment under supervision.
  • Clean and prepare work areas, ensuring a safe and organized workspace.
  • Follow all safety procedures and wear appropriate protective gear.
  • Learn to read and interpret blueprints and specifications for glass installation.
  • Assist with removing and replacing damaged or broken glass.
  • Communicate effectively with team members and supervisors to ensure smooth project completion.

Barista

Starbucks
01.2012 - 01.2015
  • Greet customers warmly, take orders, and provide recommendations.
  • Prepare and serve coffee, espresso drinks, teas, and specialty beverages according to company recipes.
  • Operate espresso machines, grinders, and brewing equipment efficiently.
  • Handle food items, ensuring proper storage, presentation, and freshness.
  • Process transactions accurately using a POS system and handle cash and credit payments.
  • Maintain cleanliness and organization of the café, including workstations, equipment, and customer seating areas.
  • Restock supplies such as coffee beans, milk, cups, and other essentials.
  • Follow food safety, health, and sanitation guidelines at all times.
  • Engage with customers, building positive relationships to enhance their experience.
  • Work collaboratively with team members to ensure smooth operations, especially during peak hours.

Education

High School Diploma -

Galileo Academy of Sciences
San Francisco, CA
01.2011

Skills

  • Physical stamina and ability to lift up to 150 pounds
  • Strong attention to detail and accuracy
  • Team-oriented with strong communication skills
  • Familiar with basic warehouse operations (eg, shipping, receiving, inventory)
  • Quick learner with a willingness to be trained
  • Basic computer skills (eg, Microsoft Office, Excel)
  • Data entry
  • Records management
  • Ability to follow instructions and safety protocols
  • Time management and organizational skills
  • Problem-solving skills
  • Listening skills
  • Guest relations
  • Packaging and labeling
  • Team collaboration
  • Order picking and processing
  • Inventory management

Certification

  • Forklift Operator Certification
  • Boom lift certification
  • OSHA 30 Safety Training
  • CPR certification
  • Fall safety training
  • Flagging & traffic control Certification

Drivers Licence

Valid California Drivers license w/ clean driving record

Timeline

Front Desk Associate

Planet Fitness
02.2025 - Current

Warehouse Worker

FCI Victorville
01.2019 - 01.2024

Glazier Apprentice

Custom Engineered Openings
01.2015 - 01.2018

Barista

Starbucks
01.2012 - 01.2015

High School Diploma -

Galileo Academy of Sciences

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Gino Eckstein