Ginni Dhingra
Administrative Executive
Calgary,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Marketing Executive
Unique Nonwoven Fabric
03.2022 - 02.2024
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Planning and coordinating the marketing activities including E-mail Marketing, Lead Generation, Client servicing etc.
- Use analytical tools to reach and gather data.
Administrative Assistant
GA Digital Web Word Pvt Ltd
07.2018 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Administrative Assistant and Public Realtions
Raghav Enterprises
06.2014 - 06.2016
- Planning publicity strategies and campaigns
- Develop and implement advertising campaigns appropriate for print or electronic media.
- Create the annual marketing plan/budget.
- commissioning or undertaking relevant market research.
- Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes.
- Initiate and maintain contact with the media.
- Continually evaluate the public relations strategy.
- Arrange interviews and news conferences.
- Providing clients with information about new promotional opportunities and current PR campaigns progress.
- Assist in the preparation of brochures, reports, newsletters and other material.
- Organizing and attending promotional events such as press conferences, open days, exhibitions, tours and visits.
- Develop branded materials as needed: PowerPoint Template, RFQ and other supporting materials.
Trainee-Process Associate
Interglobe Technolgies
08.2013 - 05.2014
- Attended training courses to build understanding of processes, techniques, and industry.
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Contributed to team success, consistently achieving call center performance metrics.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Utilized CRM systems to accurately track customer interactions and update account information.
Education
Master of Science - Supply Chain Management - Logistics
Middlesex University
London United Kingdom 05.2001 -
Certificate - Datastream
Thomson Reuters
London United Kingdom 05.2001 -
Diploma - Finance And Accounts
NIIT
Delhi India 05.2001 -
Bachelor of Arts - Economic Studies, Advertising,
Delhi University
Delhi India 05.2001 -
Skills
Office Administration
Social Media Engagement
Data Entry
Mail handling
Microsoft Excel
Filing and data archiving
Customer Service-Oriented
Social media expert
CRM Management
Strong time management
Teamwork and Collaboration
Timeline
Marketing Executive
Unique Nonwoven Fabric
03.2022 - 02.2024
Administrative Assistant
GA Digital Web Word Pvt Ltd
07.2018 - 06.2020
Administrative Assistant and Public Realtions
Raghav Enterprises
06.2014 - 06.2016
Trainee-Process Associate
Interglobe Technolgies
08.2013 - 05.2014
Master of Science - Supply Chain Management - Logistics
Middlesex University
05.2001 -
Certificate - Datastream
Thomson Reuters
05.2001 -
Diploma - Finance And Accounts
NIIT
05.2001 -
Bachelor of Arts - Economic Studies, Advertising,
Delhi University
05.2001 -