Juan Karlos Baltazar
Vancouver
Summary
Licensed security guard with 3+ years of experience in safety patrol and incident response roles. Diploma in Criminology. Seeking a full-time law enforcement position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Special Municipal Constable
Vancouver Police Department
05.2024 - Current
- Contributed to operations by maintaining accurate records and timely completing reports.
- Improved traffic safety during road accidents and identifying high-risk areas for increased patrol presence.
- Enhanced community safety by conducting regular foot and vehicle patrols..
- Played an active role in the planning and execution of security measures during major incidents.
- Assisted with the processing of new inmates, ensuring accurate documentation and timely completion of necessary procedures. (Searches, Nurse intake and access to counsel)
- Collaborated with medical staff to address inmate health concerns promptly, ensuring appropriate care was received as needed.
- Conducted routine inspections of the detainees.
Relational Security Officer / Healthcare Security
Providence Healthcare / Paladin Security
04.2021 - Current
- Liaison with Emergency Department staff, security team, paramedics and law enforcement.
- First responder for the Emergency Department and the site: Code white, aggression calls and critical incidents.
- Practice verbal de-escalation techniques.
- Write reports for critical and non-serious incidents.
- First Aid Responder
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Acted as deterrent to prevent disturbance, vandalism and misconduct to allow staff to conduct operations in safe environment.
- Monitored CCTV cameras and alarm systems.
- Answered alarms and investigated disturbances.
Relational Security Officer
Vancouver Coastal Health
09.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Proactive approach to managing potential violence and aggression within the healthcare setting.
- Ensuring a safe and healthy environment for patients, staff and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Created relationships with staff, patients and visitors.
- Facilitate communication and collaboration between ER staff, paramedics and police.
- Promoted a variety of trauma informed interventions, practices and safety & prevention services.
Role Player
Vancouver Police Department
01.2020 - Current
- Execute various policing scenarios while following the instruction of VPD Training Instructors.
- Demonstrate physical and mental preparation.
- Behave cooperatively and respectfully to facilitate positive group learning experiences.
Healthcare Security Guard
Paladin Security
11.2020 - 05.2021
- Patrolled site interior and exterior to ensure patient and staff safety.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed safety audits on panic alarms and fire extinguishers. Coordinated with shift engineers to ensure safety.
Heart Officer, On-Call
Paladin Security
06.2020 - 11.2020
- Provided access control for various Hospitals in the Lower Mainland.
- Worked flexible hours.
- Greeted and screened patients, workers and visitors.
Host
White Spot
11.2017 - 02.2021
- Cultivated positive guest relations by managing information and orchestrating efficient seating.
- Resolved guest and employee complaints to maintain customer satisfaction and workforce effectiveness.
- Team Lead for front of house staff.
Sales Associate
Polo Ralph Lauren
09.2019 - 01.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Crew Member
McDonald's
10.2016 - 08.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Diploma - General Arts
Langara College
Vancouver, BC05.2022
Skills
- Writing accurate incident and safety reports
- Working in a fast-paced environment
- Conflict resolution and de-escalation techniques
- Investigating critical incidents in a timely and professional manner
Certification
- Standard First Aid and CPR/AED Level C, Certified by Red Cross
- Class 5 Driver's License
Volunteer Experience
Oct 2021 - Current
Citizens Community Safety Watch Volunteer at Surrey Crime Prevention Society
- Work with a partner to patrol street safety by vehicle
- Communicate with team by providing check-in reports
- Run license plates in crime hotspots to identify stolen vehicles
- Report crimes to the RCMP
- Mentor to an at-risk youth from May - August 2022
Timeline
Special Municipal Constable
Vancouver Police Department
05.2024 - Current
Relational Security Officer
Vancouver Coastal Health
09.2023 - Current
Relational Security Officer / Healthcare Security
Providence Healthcare / Paladin Security
04.2021 - Current
Healthcare Security Guard
Paladin Security
11.2020 - 05.2021
Heart Officer, On-Call
Paladin Security
06.2020 - 11.2020
Role Player
Vancouver Police Department
01.2020 - Current
Sales Associate
Polo Ralph Lauren
09.2019 - 01.2021
Host
White Spot
11.2017 - 02.2021
Crew Member
McDonald's
10.2016 - 08.2017
Diploma - General Arts
Langara College
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