Ginalyn Freeman
Temecula
Summary
Accomplished Beverage Server Trainer at Pechanga Resort Casino and Assistant Department Manager at Walmart, renowned for exceptional customer service and efficient multitasking. Expert in cocktail preparation and inventory management, I significantly enhanced customer satisfaction and streamlined service processes. My strong communication skills and reliability fostered team cohesion and improved operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beverage Server Trainer
Pechanga Resort Casino
10.2016 - Current
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Streamlined drink preparation processes by prepping garnishes and glassware ahead of busy shifts for better efficiency.
Assistant Department Manager
Walmart
10.2015 - 10.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Skills
- Excellent customer service
- Strong Communication Skills
- Patience and Empathy
- Efficient multitasking
- Cocktail preparation
- Drink recommendations
- Point of sale system
- Drink order management
- Warm and Friendly
- Cleaning and sanitizing
- Reliability
- Multitasking Abilities
Certification
- ServSafe Food Handler's Certification
Languages
Tagalog
Professional Working
Timeline
Beverage Server Trainer
Pechanga Resort Casino
10.2016 - Current
Assistant Department Manager
Walmart
10.2015 - 10.2016
- ServSafe Food Handler's Certification
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