Ginalyn Drapete

• Called patients to confirm scheduled appointments day in advance.
• Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
• Organized paperwork such as charts and reports for office and patient needs.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
• Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, scanning and faxing documents.
• Prepared and processed patient referrals and transfer requests.

• Welcoming and providing excellent wait service to ensure satisfaction of customers.
• Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
• Taking customer orders and delivering food beverages.
• Not only promoting and implementing work place health and safety programs; however, assisting Store Manager and coaching new employees on safe work practices in order to reduce accident frequency and severity.
• Providing a respectful environment in the workplace, administer customer complaints. Ensuring the restaurant’s cleanliness and tidiness and keep inventory full.

• Processed medical insurance claims

• Answered incoming phone calls from patients and scheduling Doctor appointments

• Assisted in keeping track of reports and documentation

• Scheduled, re- scheduled, and canceled patients in keeping with established guidelines

• Provided excellent customer service

• Ensured providers were aware of patient needs

• Perform clerical duties as; filing, answering telephones, faxing and filed patient's medical records

Collected urine samples such as; Urinalysis, Culture and Cytology