Gina A Carpentero

• Set employee schedules, delegated work, and monitored food quality and service performance.
• Supervised daily activities of restaurant and three employees
• Managed payroll, daily deposits, and cost controls.
• monitored cleanliness of restaurant and worked as part of the team to prepare and serve food and keep facility clean
• worked with staff and community to have functions that would increase business ie hire weekend band to provide entertainment

Note- restaurant closed due to Covid then several months later a severe typhoon destroyed the restaurant

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Greeted and seated guests to provide friendly and welcoming experience.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Trained new staff members on company policies and procedures.
• Provided guests with information about menu items, specials and promotions to provide quality service.
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Processed payments and provided receipts to establish proof of transaction.
• Maintained stock levels of cups, lids, straws, and condiments throughout shift.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
• Established rapport with customers by providing friendly and attentive service.
• Processed payments for orders and provided customers with change.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Arranged tables and chairs for special occasions and events.
• Assisted with bussing tables and cleaning up spills.
• Addressed customer complaints and inquiries to verify satisfaction.
• Provided attentive service and proactively assessed guest needs.
• Assisted wait staff with timely food delivery and guest requests.
• Greeted customers and provided menus upon arrival to dining room.
• Collaborated with other dining room and bar staff to facilitate efficient service.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.