GINA WAITO

- a multi line phone system

- paged and connected doctors to other clinicians as required

- registered for the ER department, checking demographics as well as making sure we have current and updated OHIP

- completed quality assurance on all our scanning

- Scan in daily emerge visits notes as well as test results and doctors notes

• Checked patient insurance, demographic, and health history to keep information current.
• Transcribed phone messages and relayed to appropriate personnel.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.

• Complete daily sick replacement calls, call in for vacation coverage, call in for vacant shifts, complete daily or weekly targets and enter into proper spreadsheet, complete shift switches in the computer program, help manage a large amount of phone calls and shared e-mail
• Also completed some training in schedule building for different departments.

• Reached out to medical providers to check on requests and address issues
• Sent records requests and stayed in close communication with case managers regarding open issues
• Set up patient charts and documented information in various company software
• Streamlined day-to-day office processes to meet long-term goals
• Entered patient insurance, demographic and health information into software and confirmed records
• Answered 50+ calls per day to answer customer questions
• Booked 30 plus patients in for daily MRI
• Added all requisitions to the computer system to be added to the waitlist
• Verified paperwork completeness and accuracy to proactively correct missing information
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

• Pulled patient charts for upcoming appointments
• Obtained information by contacting appropriate personnel or patients
• Assigned patients to correct diagnosis-related groups
• Scanned incoming documentation
• Observed confidentiality and safeguarded all patient-related information
• Purged outdated files
• Kept the department clean, organized and professional
• Maintained complete confidentiality in accordance with organization and legal requirements
• Set up patient charts and documented information in various company software
• Pulled patient records and transferred information to appropriate parties
• Provided respectful assistance to all parties, including patients, staff members and insurance company representatives
• Entered patient insurance, demographic and health information into software and confirmed records
• Oversaw collection of admission, billing and processing documents to meet organizational expectations
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
• Alerted staff of emergency information and general announcements using a PA system
• Completed connections between callers, departments and professionals
• Provided administrative support to area employees, including routing mail, ordering supplies and filing documents
• Answered up to 150+ calls per day in fast-paced environment, transferring callers to appropriate personnel
• Handled incoming calls with friendly and cheerful attitude for organization using four-line system
• Paged employees over the PA system to ensure prompt connection with callers
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Followed order sheets to pick correct stock and prepare pallets
• Unloaded trucks, opened boxes and checked merchandise for damage or quantity problems
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
• Examined packages and goods for damage and notified vendors of specific issues requiring replacement
• Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
• Received orders via phone, mail, fax and internet daily.

• Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability
• Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands
• Resolved complaints and eliminated delays by collaborating with vendors and updating strategies
• Performed routine office tasks, including copying, answering telephones, file management and data entry to keep operations at optimal levels and better serve internal and external customers.