GINA STANLEY

With more than 30 years in the customer service industry, I have honed my skills in communication, problem solving and am a team player.

I take personal and professional care to my work to meet company goals. In all my career roles I maintained high levels of accuracy when system testing to processing claims and application forms. I worked within strict guidelines, maintaining privacy and security of information.

I am a highly motivated employee with a desire to build on my skills and take on new challenges. I bring a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to improving customer satisfaction and driving positive outcomes.

A results oriented system tester with over 5 years experience in the Lending Transformation Project team for IMB Bank. I'm proficient in data entry, MS Office, SharePoint, JIRA and Information Technology Service Management practices. With over 10 years in various roles within IMB Bank, I've assisted with departmental retrieval of information requested by Audit/Legal and other departments within IMB. Maintained accurate data records for testing and retrieval. Discovered a bug related to land size not populating in the second simultaneous application regards to Construction. 

In my role working for Australia's largest health insurer I consistently achieved the top customer service rating (95+%). Became the 'go to' person in the geographic zone for resolving difficult customer issues. Provided informal training on the IT systems and processes within Medibank. Identified a 'black hole' with an insurance product allowing claims to be paid not covered by the policy. 

I was appointed to the relief team to assist the business in any shortfall area e.g. cash balancing, promotional activities, sales & customer service in several branches. Seconded to the Miranda branch as Manager for 12 months. Managed two Chemist Agencies (Orange & Nowra) remotely. This involved processing up to 1500 claims a month, quick accurate data entry, responding to customer enquiries and balancing the transactions.