Gina Rangel
Palm Desert
Summary
Compassionate and dedicated to patient care Medical Administrative Assistant/Medical Assistant with 25 + years of fast paced clinical settings . Expert with phone triaging, identifying urgent situations, attention to detail, clinical documentation, scheduling appointments, scanning and faxing, experienced in EMR, Epic and Healthfusion, the ability to enhance patient experiences while maintaining HIPAA compliance and improving office operations,
Overview
32
32
years of professional experience
1
1
Certification
Work History
Medical Assistant
Aceso Visiting Physicians and Geriatric Care
08.2023 - 03.2026
- Phone triaging managing 30+ patient calls daily, obtain symptoms, determine urgency , attention to detail, manage inquiries and direct calls to providers via Epic, EHR, Health Fusion
- Ability to e-scribe medication per physicians orders
- Performed medical records management, including scheduling appointments , scanning , faxing documents and precertifications
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected medical records in Epic
- Ordered Labs per physicians orders
Medical Assistant
Vein Clinic of America
09.2015 - 09.2015
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
The Neurological Institute and Specialty Center
08.2009 - 09.2015
- Assisted in patient assessments and documented medical histories to ensure accurate care delivery.
- Coordinated scheduling of patient appointments, improving overall workflow efficiency within practice.
- Educated patients on medication management and preventive care strategies, enhancing patient understanding and compliance.
- Streamlined patient intake processes by implementing electronic health record systems, increasing data accuracy and accessibility.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved clinical workflow with introduction of electronic health records system.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected pertinent data and calculations to aid physician in interpreting results.
Medical Assistant
St. Margaret's Hospital
02.2002 - 08.2009
- Administered vaccinations and performed routine laboratory tests, adhering to safety protocols and regulations
- Maintained medical equipment and inventory supplies, ensuring readiness for patient care activities at all times.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Coordinated scheduling of patient appointments, improving overall workflow efficiency within practice.
- Streamlined patient intake processes by implementing electronic health record systems, increasing data accuracy and accessibility.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved clinical workflow with introduction of electronic health records system.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected pertinent data and calculations to aid physician in interpreting results.
Medical Assistant/Receptionist
The Hammond Clinic, LLC
01.1994 - 02.2002
- Managed patient scheduling and appointment coordination, enhancing clinic efficiency.
- Assisted healthcare providers with patient examinations and procedures, ensuring optimal workflow.
- Processed insurance claims and verified patient information, maintaining accuracy in records.
- Educated patients on treatment plans and follow-up care, improving patient satisfaction.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Improved office organization by maintaining accurate patient records and filing systems.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for physicians and medical facility.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Science - Medical Administrative Assistant/Medical Assisting
Davenport University
Merrillville, INNo Degree - Nursing
Valparaiso University
Valparaiso, INSkills
- Experienced in EHR, EMR, EPIC, Health Fusion
- Medical Terminology Knowledge
- Experienced in clinical documentation, obtaining vital signs, preparing exam rooms and assisting physicians
- Ability to e-scribe medications per providers request
- Ability to react calmly and effectively in emergency situations
- Ability to set up sterile fields
- Medical office administration, answering phone calls, scheduling appointments faxing, scanning, obtaining pre certifications and prior authorizations
Certification
CPR
Timeline
Medical Assistant
Aceso Visiting Physicians and Geriatric Care
08.2023 - 03.2026
Medical Assistant
Vein Clinic of America
09.2015 - 09.2015
Medical Assistant
The Neurological Institute and Specialty Center
08.2009 - 09.2015
Medical Assistant
St. Margaret's Hospital
02.2002 - 08.2009
Medical Assistant/Receptionist
The Hammond Clinic, LLC
01.1994 - 02.2002
Associate of Science - Medical Administrative Assistant/Medical Assisting
Davenport University
No Degree - Nursing
Valparaiso University