Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Shrestha

CALGARY,- Select One -

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Area Manager of Operations

SUBWAY®Restaurants
12.2008 - Current
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Developed processes to save on costs and prevent losses.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

HR Coordinator

ALPHADATA PROCESSING LLC
10.2006 - 12.2008
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.

LOCAL STORE MARKETING

MCDONALDS DUBAI
10.2002 - 04.2005
  • Worked closely with in-house design team to develop visuals for content.
  • Onboarded new team members and coached personnel in marketing tasks.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

FINANCIAL ACCOUNTING AND PAYROLL SYSTEM

ERP COLLEGE
CALGARY AB
09.2022

Skills

  • Inventory Accuracy
  • Organizational Efficiency
  • Customer and Vendor Relations
  • Staff Supervision
  • Inventory Monitoring
  • POS Inventory System Operation
  • Performance Monitoring and Evaluation
  • Manage Operations

Timeline

Area Manager of Operations

SUBWAY®Restaurants
12.2008 - Current

HR Coordinator

ALPHADATA PROCESSING LLC
10.2006 - 12.2008

LOCAL STORE MARKETING

MCDONALDS DUBAI
10.2002 - 04.2005

FINANCIAL ACCOUNTING AND PAYROLL SYSTEM

ERP COLLEGE

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Gina Shrestha