Gina Ritchie

Midwest PCW Physical Therapy – Mt. Zion, IL
March 2014 – Present

• Serve as primary point of contact for patients, providers, outside companies, and visitors while maintaining a professional and courteous office environment.
• Manage a high-volume phone system and respond to inquiries in person, by phone, and in writing.
• Schedule appointments and coordinate calendars for multiple healthcare providers.
• Maintain confidential patient and office records while ensuring HIPAA compliance.
• Prepare reports, maintain spreadsheets, and update financial and insurance information with accuracy.
• Coordinate meetings, luncheons, and office events.
• Tracked employee PTO and assisted with onboarding and interviewing new employees.
• Order and maintain office and medical supplies and coordinate facility maintenance needs.
• Process payments, resolve billing issues, and communicate with insurance companies regarding claims and eligibility.
• Maintain organized filing systems and ensure legal and compliance documentation remains current.
• Demonstrate strong attention to detail while balancing multiple priorities in a fast-paced office setting.

Decatur Memorial Hospital – Decatur, IL
October 1998 – July 2014

• Maintained accurate records and documentation related to patient care and treatment.
• Performed clerical and administrative duties, including filing, data entry, word processing, and answering phones.
• Trained and supported new employees.
• Scheduled employee shifts and coordinated supply orders.
• Worked effectively in a fast-paced environment requiring professionalism, confidentiality, and strong interpersonal communication skills.