GINA NIKOLAKAKOS
MISSISSAUGA,ON
Summary
Accomplished Senior Consultant at CIBC with over 17 years of experience, adept in business planning and fostering client relationships, significantly enhanced operational efficiency and profitability. Leveraged analytical thinking and problem-solving to devise innovative solutions, achieving notable client satisfaction. Expert in change management and scalability planning, consistently delivered tailored consulting services that surpassed expectations.
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Overview
38
38
years of professional experience
Work History
Senior Consultant
CIBC
09.1985 - 09.2023
- Evaluated clients' needs and created plan of action to provide solutions.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Identified key areas in need of improvement and implemented plans to rectify issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Business Analyst
CIBC
01.1997 - 03.2004
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Collaborated with stakeholders to identify business needs and data sources.
Branch Employee
CIBC
09.1985 - 12.1997
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- StIncreased sales revenue with targeted marketing strategies and cross-selling products to existing clients.
- Championed employee morale through recognition programs, team-building events, and open communication channels within the branch environment.reamlined branch operations for improved efficiency by implementing new policies and procedures.
- Increased customer satisfaction by providing exceptional service and addressing client concerns effectively.
- Managed cash transactions accurately, ensuring proper documentation and adherence to internal controls.
- Engaged in conversation with customers by actively listening and asking solid questions.
- Supported management in achieving branch targets through proactive participation in sales initiatives and cross-selling activities.
- Introduced customers to other team members to proactively meet financial needs.
- Facilitated account openings and closings for customers while ensuring compliance with all applicable regulations.
- Maintained friendly and professional customer interactions.
- Aided in the training of new employees on bank policies, procedures, and systems to ensure consistent levels of knowledge across the staff team.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Calculated fees due, interest and change for customer transactions.
Education
Advanced Diploma - Computer Programming And System Analysis
Toronto School of Business
Mississauga, Canada06.1984
Skills
- Business Planning
- Data Analytics
- Scalability planning
- Productivity Improvement
- Consulting
- Project Documentation
- Change Management
- Analytical Thinking
- Problem-Solving
- Processes and procedures
- Client Relationships
- Requirements Gathering
- Business Analysis
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst
CIBC
01.1997 - 03.2004
Senior Consultant
CIBC
09.1985 - 09.2023
Branch Employee
CIBC
09.1985 - 12.1997
Advanced Diploma - Computer Programming And System Analysis
Toronto School of Business
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