Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GINA NAVA

Desert Hot Springs

Summary

Highly motivated self-starter with proven ability to excel under time restrictions and pressure. Skilled in communicating effectively with professionals at all levels. Dedicated and constantly seeking opportunities to enhance skills for optimal job performance. Experienced Trauma Registrar with extensive healthcare expertise in problem-solving, database management, and proactive monitoring. Committed to maintaining comprehensive patient information databases and delivering thorough reports utilizing top-notch technical skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Trauma Registrar

West Virginia University Medicine-Camden Calrk
02.2025 - Current
  • Ensure the timely retrieval and accurate input of data into applicable systems, including verification of data collected as required for a Level 1 trauma center
  • Identify all patients for entry into the trauma registry, abstract data from the medical record, and enter information into the trauma registry database
  • Accurately assigns injury, diagnostic, procedure, and complication codes
  • Collects required information for all injured trauma victims meeting inclusion criteria by reviewing multiple sources including medical records, EMS records, and various hospital software programs
  • Apply specialized, clinical knowledge to categorize, code, summarize, interpret and calculate registry / case information from patient medical records
  • Uses scaling and scoring tools such as current International Classification of Disease Codes (ICD-10), National Trauma Data Bank (NTDB)
  • Develops and produces timely information / reports as requested and contributes to timely data submission to local, state, and national agencies to ensure verification and designation statuses are maintained
  • Consistently compiles, collates, and / or assembles documents, helicopter logs, reports and related materials to assist in prompt disbursement of information to appropriate internal / external individuals and / or organizations
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Actively participates in Trauma Registry continuing education
  • Maintain a high degree of responsibility in keeping PHI secure and confidential
  • Work independently under limited supervision ensuring records are closed within 60 days of discharge

Trauma Registrar

Desert Regional Medical Center
02.2021 - 06.2025
  • Ensure the timely retrieval and accurate input of data into applicable systems, including verification of data collected as required for a Level 1 trauma center
  • Identify all patients for entry into the trauma registry, abstract data from the medical record, and enter information into the trauma registry database
  • Accurately assigns injury, diagnostic, procedure, and complication codes
  • Collects required information for all injured trauma victims meeting inclusion criteria by reviewing multiple sources including medical records, EMS records, and various hospital software programs
  • Apply specialized, clinical knowledge to categorize, code, summarize, interpret and calculate registry / case information from patient medical records
  • Uses scaling and scoring tools such as current International Classification of Disease Codes (ICD-10), National Trauma Data Bank (NTDB)
  • Develops and produces timely information / reports as requested and contributes to timely data submission to local, state, and national agencies to ensure verification and designation statuses are maintained
  • Consistently compiles, collates, and / or assembles documents, helicopter logs, reports and related materials to assist in prompt disbursement of information to appropriate internal / external individuals and / or organizations
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Actively participates in Trauma Registry continuing education
  • Maintain a high degree of responsibility in keeping PHI secure and confidential
  • Work independently under limited supervision ensuring records are closed within 60 days of discharge

Patient Access Representative

Desert Regional Medical Center
02.2018 - 02.2021
  • Obtained prior authorizations and processed referrals for diagnostic services and procedures.
  • Established relationships with identified server provider’s.
  • Answered questions from patients, staff, and insurance companies.
  • Performed outbound calls to providers to gather required information.
  • Resolved customer inquiries including, data processing and providing status updates.
  • Ability to work independently and unsupervised maintaining a superior work ethic.
  • Complied with HIPAA Privacy and Security Regulations handling patient information.
  • Prioritized work load and maintained an organized work space.
  • Coordinate information between UM Nurses and centralized or site scheduling staff.
  • Answer phone queues and process faxes and approval letters within established standards.
  • Data enters authorizations into scheduler maximizer System.

Receptionist/Oncology Scheduler

Desert Regional Medical Center
03.2017 - 02.2018
  • Answer incoming calls.
  • distributed incoming mail.
  • Maintain a clean reception area.
  • Cover different departments when needed.
  • schedule Return visits and new patient appointment's.
  • Confirm patient appointments.
  • Submit for insurance authorizations.
  • input in coming authorizations foe new patients in system.
  • Enter information in system for appointment scheduling.
  • reschedule/cancel appointments.
  • Identify patients with particular needs and solve problems accordingly.
  • Update account information at the point of scheduling.
  • Fax and scan documents.

Receptionist

Massage Envy Spa
01.2015 - 11.2015
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone or postal mail.

Administrative Assistant

Pacfic Western Bank -EPS Division
02.2011 - 10.2013
  • Draft meeting agendas for staff meetings as well as minutes.
  • Assist division president with scheduling conference calls and or meetings.
  • Schedule hotels and flights for division president.
  • Attend conferences.
  • In charge of client files.
  • Managed division events.
  • Assist with audits such as compiling documentation requested from the auditors.
  • Managed the receptionist area, including greeting visitors and responding to telephone.
  • Designed electronic file systems and maintained electronic and paper files and tracking.
  • Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.

Education

Certificate - Medical Office And Coding

Brightwood Career Institute
07.2017

High School Diploma -

Brawley Union High School
Brawley, CA
06.2005

Skills

  • Epic, Cerner
  • ImageTrend, ESO DI V5
  • Remote experience
  • Microsoft office applications
  • Basic Excel
  • Organizational Skills
  • Data organization
  • Medical terminology
  • Registry software utilization

Certification


  • 2008 AAAM AIS course Certificate
  • ATS Trauma Registry Course Certificate
  • ATS ICD 10 Trauma Injury Coding Course Certificate



Timeline

Trauma Registrar

West Virginia University Medicine-Camden Calrk
02.2025 - Current

Trauma Registrar

Desert Regional Medical Center
02.2021 - 06.2025

Patient Access Representative

Desert Regional Medical Center
02.2018 - 02.2021

Receptionist/Oncology Scheduler

Desert Regional Medical Center
03.2017 - 02.2018

Receptionist

Massage Envy Spa
01.2015 - 11.2015

Administrative Assistant

Pacfic Western Bank -EPS Division
02.2011 - 10.2013

High School Diploma -

Brawley Union High School

Certificate - Medical Office And Coding

Brightwood Career Institute

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