GINA MUSICA
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and multitasking abilities. Proactive with expertise delivering support services and resolving customer complaints. Trained in de-escalation techniques. Demonstrated competencies in operating multi-line phone systems, arranging appointments and updating documentation. Committed to maintaining professional relationships to increase profitability and drive business results. Known for strong focus on teamwork and achieving results while adapting to changing needs.
Overview
14
14
years of professional experience
Work History
Orthodontic Administrative Assistant
Bloom Orthodontics and Pediatric Dentistry
08.2023 - Current
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Provided compassionate support to anxious patients throughout their orthodontic journey, helping them feel comfortable during appointments and informed about their treatment progress.
- Demonstrated exceptional time-management skills to balance multiple responsibilities effectively within a fast-paced orthodontic practice setting.
- Streamlined office operations by maintaining organized patient files, records, and documents for easy access and retrieval.
Orthodontic Administrative Assistant
Design Orthodontics
08.2022 - 03.2023
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Carried out front office duties utilizing data entry skills in framework of medical database
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Created insurance claim forms and assisted patients with insurance inquiries
Pharmacy Assistant
Pharma Choice
09.2021 - 07.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance
- Answered telephones and provided information about prescription order status, store hours and pharmacy procedures
- Assisted pharmacist by filling prescriptions for customers and directing patient questions regarding prescription and medication-specific issues to the pharmacist
- Kept pharmacy counter and related areas clean, neat and organized
- Counted and labeled prescriptions with correct item and quantity
- Supported operations with filing, copying and faxing
- Prepared bills for insurance companies and submitted required paperwork
- Completed and filed documentation for insurance, store and liability purposes
Visual Merchandising Manager
Groupe Dynamite
02.2021 - 11.2021
- Communicated visual merchandising information and standards via in-store training and regular meetings
- Created look and feel of visual merchandising publications to better target specific audiences
- Managed merchandising standards and maintained consistency across distribution channels
- Oversaw visual merchandising for new store openings and store collateral change-outs
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Supervised sales team of over ten people, stepping in to support employees and deliver smooth sales processes for clients
Volunteer
Edmonton Humane Society
12.2015 - 01.2019
- Assisted with day to day operations at the Edmonton Humane Society, walking dogs, socializing with puppies, mentoring new volunteers and working laundry and dishwashing shifts
- Worked as a sales associate in Bingo's Pet Shop and assisted with receptionist duties in the main office
- Completed hundreds of hours during this three year span and loved contributing to a positive and gratifying community of volunteers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
Supervisor/Visual Merchandiser
Brandy Melville
01.2015 - 04.2017
- Started out as a sales associate and then worked my way up to becoming a supervisor with a visual merchandising role
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Used POS system to process sales, returns, online orders and gift card activations
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
- Provided assistance to customers and completed duties related to opening and closing the store including handling cash drawers and deposits
- Set overall vision and provided team leadership
- Trained new team members by relaying information on company procedures and safety requirements
- Coached team members in techniques necessary to complete job tasks
Volunteer
Cantebury Court Senior Living
09.2010 - 06.2012
- Provided compassionate and patient-focused care to cultivate well-being
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Kept activity rooms and equipment organized and clean
- Managed safety concerns and adhered to all compliance requirements
Education
Dental Office Assistant - Dental Administration
Norquest College
Edmonton, AB03.2023
Alberta High School Diploma - Honors
Jasper Place High School
06.2015
Skills
- Positive Attitude and Energetic
- Call Answering and Routing and Etiquette
- 10 Years of Experience in Customer Service
- Direct Billing to Insurance in a Dental and Pharmacy Setting
- Product and Service Knowledge
- Sales and Marketing Expertise
- Proficient in Dentrix Software and Microsoft
- Submitting Insurance Documents
- Written Communication
Timeline
Orthodontic Administrative Assistant
Bloom Orthodontics and Pediatric Dentistry
08.2023 - Current
Orthodontic Administrative Assistant
Design Orthodontics
08.2022 - 03.2023
Pharmacy Assistant
Pharma Choice
09.2021 - 07.2022
Visual Merchandising Manager
Groupe Dynamite
02.2021 - 11.2021
Volunteer
Edmonton Humane Society
12.2015 - 01.2019
Supervisor/Visual Merchandiser
Brandy Melville
01.2015 - 04.2017
Volunteer
Cantebury Court Senior Living
09.2010 - 06.2012
Alberta High School Diploma - Honors
Jasper Place High School
Dental Office Assistant - Dental Administration
Norquest College
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