Gina Musica
Edmonton,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Orthodontic Administrative Assistant
Smile Worx Orthodontics
08.2023 - Current
- Maintained a welcoming atmosphere in the reception area by greeting patients warmly upon arrival and providing necessary forms or assistance as needed.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined office operations by maintaining organized patient files, records, and documents for easy access and retrieval.
- Improved patient satisfaction with prompt resolution of billing issues, addressing concerns professionally and thoroughly.
- Promoted a positive environment for patients and staff alike through excellent interpersonal communication skills and teamwork.
Orthodontic Administrative Assistant
Design Orthodontics
08.2022 - 03.2023
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Created insurance claim forms and assisted patients with insurance inquiries
Pharmacy Assistant
Pharma Choice
09.2021 - 07.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about prescription order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and directing patient questions regarding prescription and medication-specific issues to the pharmacist.
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Completed and filed documentation for insurance, store and liability purposes.
Visual Merchandising Manager
Garage Clothing - Groupe Dynamite
02.2021 - 11.2021
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Managed merchandising standards and maintained consistency across distribution channels.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of over ten people, stepping in to support employees and deliver smooth sales processes for clients.
Visual Merchandising Manager
Pseudio
05.2018 - 01.2020
- Enhanced store visual appeal by designing and implementing creative merchandising displays.
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
- Managed inventory levels for optimal product assortment, ensuring a diverse and appealing store presentation.
- Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns, driving customer engagement.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Volunteer
Edmonton Humane Society
12.2015 - 01.2019
- Assisted with day to day operations at the Edmonton Humane Society, walking dogs, socializing with puppies, mentoring new volunteers and working laundry and dishwashing shifts.
- Worked as a sales associate in Bingo's Pet Shop and assisted with receptionist duties in the main office.
- Completed hundreds of hours during this three year span and loved contributing to a positive and gratifying community of volunteers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided exercise opportunities for the dogs, taking them on walks and providing enrichment through play activities.
Visual Merchandising Manager
Brandy Melville
01.2015 - 04.2017
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Provided assistance to customers and completed duties related to opening and closing the store including handling cash drawers and deposits.
- Set overall vision and provided team leadership.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
Education
Veterinary Office Assistant
NorQuest College
Edmonton, AB02.2025
Dental Office Assistant - Dental Administration
NorQuest College
Edmonton, AB03.2023
Alberta High School Diploma -
Jasper Place High School
06.2015
Skills
- Positive Attitude and Energetic
- Call Answering and Routing and Etiquette
- Customer Service and Assistance
- Product and Service Knowledge
- Sales and Marketing Expertise
- Proficient in Dentrix Software and Microsoft
- Submitting Insurance Documents
- Written Communication
- Multitasking Abilities
- Organization and Time Management
- Mathematical Aptitude
Timeline
Orthodontic Administrative Assistant
Smile Worx Orthodontics
08.2023 - Current
Orthodontic Administrative Assistant
Design Orthodontics
08.2022 - 03.2023
Pharmacy Assistant
Pharma Choice
09.2021 - 07.2022
Visual Merchandising Manager
Garage Clothing - Groupe Dynamite
02.2021 - 11.2021
Visual Merchandising Manager
Pseudio
05.2018 - 01.2020
Volunteer
Edmonton Humane Society
12.2015 - 01.2019
Visual Merchandising Manager
Brandy Melville
01.2015 - 04.2017
Veterinary Office Assistant
NorQuest College
Dental Office Assistant - Dental Administration
NorQuest College
Alberta High School Diploma -
Jasper Place High School
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