Gina Murphy
Ridgecrest
Summary
Detail-oriented Assistant Store Director known for exceptional multitasking ability while remaining calm under pressure. Committed to fostering a motivated team environment and optimizing store performance to exceed business objectives. Extremely passionate about the grocery business and growing and changing as it does.
Overview
20
20
years of professional experience
Work History
Assistant Store Director
Albertsons
Ridgecrest, CA
08.2021 - Current
- Collaborated with store director to implement sales strategies and enhance customer experience.
- Trained and mentored team members on operational procedures and customer service excellence.
- Analyzed inventory levels to optimize stock replenishment and reduce shrinkage.
- Developed staff schedules to ensure optimal coverage during peak business hours.
- Ensured compliance with safety standards and maintained a clean, organized store environment.
- Monitored key performance indicators to identify trends and improve store performance metrics.
Service Operations Manager
Albertsons
Ridgecrest, CA
01.2015 - 08.2021
- Implemented process improvements, resulting in reduced response times and increased customer satisfaction scores.
- Managed escalated customer inquiries, resolving complex issues while maintaining high service standards.
- Oversaw daily operations, ensuring adherence to policies and procedures across all customer service functions.
- Processed cash transactions accurately and efficiently to maintain financial integrity.
- Managed cash register operations, ensuring compliance with company policies and procedures.
- Trained new cash handlers on operational protocols and customer service standards.
Cashier/Key Carrier
Albertsons
Ridgecrest, CA
04.2009 - 01.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Assisted in training new cashiers, ensuring adherence to operational standards.
- Collaborated with team members to enhance store promotions and displays effectively.
- Monitored checkout area for cleanliness and organization, promoting a positive shopping environment.
Courtesy Clerk
Albertsons
Ridgecrest, CA
09.2006 - 04.2009
- Assisted customers with inquiries, enhancing shopping experience and satisfaction.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
Education
High School Diploma -
Sherman E Burroughs
Ridgecrest, CA06-2006
Skills
- Store operations
- Employee supervision
- Team management
- Employee motivation
- Great multitasker
- Calm under pressure
- Exceptional understanding of drive up and go operations and procedures
Accomplishments
While working at Albertsons 0331, I developed and launched drive up and go from the beginning for this store. I have always been driven by maintaining and training a strong top tier drive up and go team and we never stop trying to beat our metrics. Albertsons 0331 is known for having an exceptional drive up and go team and for extended periods of time, we ran the #1/#2 drive up and go team in the division (329 stores) backed by the metrics and we continually try to maintain this status.
Timeline
Assistant Store Director
Albertsons
08.2021 - Current
Service Operations Manager
Albertsons
01.2015 - 08.2021
Cashier/Key Carrier
Albertsons
04.2009 - 01.2015
Courtesy Clerk
Albertsons
09.2006 - 04.2009
High School Diploma -
Sherman E Burroughs