Gina McGee
Ilderton
Summary
Results-driven healthcare professional with 20+ years of expertise in disability case management, clinic operations, and strategic leadership. Adept at optimizing workflows, enhancing team performance, and driving business growth through process improvement and data-driven decision-making. A strong communicator skilled in stakeholder engagement, conflict resolution, and quality assurance, with a proven track record of increasing efficiency and customer satisfaction. Passionate about event management, supply chain operations, and process optimization.
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Event & Program Manager (Contract)
LNB Management
10.2024 - Current
- Oversee large and smaller scale events and conferences, ensuring seamless planning, coordination, and execution.
- Develop strategic programs to cultivate relationships, generate pipeline revenue, and enhance industry networking.
- Manage all facets of event strategy, including audience acquisition, content creation, activations, and logistics.
- Partner with stakeholders to design engaging event programs, workshops, and industry-specific activities.
- Lead communications and operational planning, ensuring high-impact execution across diverse markets.
Disability Case Specialist
Royal Bank of Canada
01.2021 - 04.2025
- Lead disability case management, collaborating with stakeholders to implement effective return-to-work plans.
- Perform risk assessments, ensuring claims meet industry standards while optimizing adjudication processes.
- Lead cross-functional teams, improving claim resolution timelines and customer satisfaction.
- Monitor and manage Key Performance Indicators (KPIs) to enhance service quality.
Registered Massage Therapist
Whitby Massage Therapy
01.2019 - 01.2021
- Provided rehabilitative care, collaborating with insurance providers and medical teams to enhance patient recovery.
- Designed customized treatment plans aligned with return-to-work strategies and disability support services.
- Applied analytical problem-solving skills to track recovery progress and refine therapy approaches.
Owner/Operator
Grant Physiotherapy
01.2004 - 01.2018
- Oversaw full-scale clinic operations, implementing business strategies that enhanced financial performance and patient care.
- Developed and led team training programs, optimizing service standards and patient satisfaction.
- Established partnerships with insurance providers, legal teams, and physicians, streamlining claim processing.
- Managed workplace disability assessments, contributing to effective return-to-work programs.
Education
No Degree - Disability Case Management Certificate
University of Guelph
Guelph, None12-2024
Bachelor of Science - Massage Therapy
Sir Sandford Fleming College
Peterborough04-2001
Skills
- Leadership & Team Coaching
- Customer & Stakeholder Relations
- Process Improvement & Efficiency Optimization
- KPI Monitoring & Performance Management
- Risk Assessment & Conflict Resolution
- Healthcare Operations & Supply Chain Knowledge
- Event Planning & Fundraising
- Project management
- Strategic planning
Accomplishments
7 time award winner for customer service/ best in class vendor management
Certification
- Certified Disability Management (CDMP) – University of Guelph (2023)
- Certified Vocational Rehabilitation Professional (CVRP) – College of Vocational Rehab Professionals (In Progress)
- Registered Massage Therapy – Ontario College of Massage Therapy (2001)
- Agile Project Management | Lean Six Sigma (Yellow Belt) – AIGPE
- Conflict Resolution | Office Ergonomics | Life Coaching Certification
Timeline
Event & Program Manager (Contract)
LNB Management
10.2024 - Current
Disability Case Specialist
Royal Bank of Canada
01.2021 - 04.2025
Registered Massage Therapist
Whitby Massage Therapy
01.2019 - 01.2021
Owner/Operator
Grant Physiotherapy
01.2004 - 01.2018
No Degree - Disability Case Management Certificate
University of Guelph
Bachelor of Science - Massage Therapy
Sir Sandford Fleming College
Similar Profiles
Marlanna BrooksMarlanna Brooks
Regional Business Development Contractor at MJ Management, Hutchinson Auto Group, American Management ServiceRegional Business Development Contractor at MJ Management, Hutchinson Auto Group, American Management Service
Mia LacroixMia Lacroix
Modeling at Wolves Management, Maggie Inc., Wanted ManagementModeling at Wolves Management, Maggie Inc., Wanted Management
Sandra GambleSandra Gamble
Office Manager / Receptionist at Shamrock Management / AE ManagementOffice Manager / Receptionist at Shamrock Management / AE Management
Steven SkufcaSteven Skufca
Non-Emergency Patient Transfer Attendant at VoyagoNon-Emergency Patient Transfer Attendant at Voyago
Lorrissa SchatzlerLorrissa Schatzler
Head Lifeguard, Instructor, Instructor Trainer at City of Ottawa Aquatic ServicesHead Lifeguard, Instructor, Instructor Trainer at City of Ottawa Aquatic Services