Gina-Marie Dupuis
Summary
I'm a hardworking individual that is friendly, a fast learner and willing to learn with alot of customer service/buisness background experience. I strive to meet customer and employer needs, I'm driven and looking to provide satisfaction and promote long-term loyalty to the buisness and myself.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Server
JJs Family Restaurant
Thunder Bay
10.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate orders and communicated them to the kitchen staff effectively.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
Bartender
The Bar/ Italian Hall / New Newfies Pub
Thunder Bay
05.2024 - 09.2025
- Mixed cocktails and beverages for diverse clientele at local pub and Italian hall.
- Provided excellent customer service in fast-paced bar environments.
- Maintained cleanliness and organization of bar area.
- Handled cash transactions and processed payments accurately at the bar register.
- Performed opening and closing duties including restocking supplies.
Customer Service Team Leader
H&R Block
Thunder Bay
01.2018 - 05.2024
- Led customer service team to enhance client satisfaction and retention.
- Monitored team performance metrics to ensure compliance with company policies.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Reviewed incoming emails and calls from customers.
- Delegated work to staff, setting priorities and goals.
- Scheduled and confirmed appointments.
- Collaborated with team members to make office schedules and resolve scheduling conflicts/changes.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed daily cash balancing activities including verifying totals and reconciling discrepancies.
Guest Service Representative
Valhalla Inn
Thunder Bay
08.2014 - 01.2018
- Assisted guests with check-in and check-out procedures efficiently.
- Managed guest inquiries and resolved issues in a timely manner.
- Processed reservations and maintained accurate booking records using hotel management software.
- Handled cash transactions and balanced cash drawers at the end of shifts.
- Resolved guest complaints in a professional manner.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Operated shuttle vehicles safely between designated locations for passenger transport.
Education
Accounting - Accounting And Finance
Oshki-Pimache-O-Win
Thunder Bay, ON 09.2014 - 10.2015
GED Diploma
Thunder Bay, ONSkills
- Customer service oriented
- Effective communication
- Friendly, positive attitude
- Fast learner
Timeline
Server
JJs Family Restaurant
10.2025 - Current
Bartender
The Bar/ Italian Hall / New Newfies Pub
05.2024 - 09.2025
Customer Service Team Leader
H&R Block
01.2018 - 05.2024
Accounting - Accounting And Finance
Oshki-Pimache-O-Win
09.2014 - 10.2015
Guest Service Representative
Valhalla Inn
08.2014 - 01.2018
GED Diploma