Gina Maksymenko
Toronto,ON
Summary
Dynamic and detail-oriented professional with extensive experience in immigration processing, team leadership, and client services. Proven track record of supporting high-level executives, managing complex operations, and coordinating across multiple departments in a fast-paced environment.
Strong organizational skills, confidentiality in handling sensitive information, and expertise in coordinating travel, meetings, and client relations.
Fluent in multiple languages and proficient in business communication.
Overview
4
4
years of professional experience
Work History
Head of Processing Department
Green Light Canada
04.2024 - Current
- Lead a team of 13 employees across four offices, ensuring seamless communication and workflow across locations.
- Implement strategic process improvements, reducing processing times by 15% while ensuring accuracy and compliance with immigration laws.
- Manage resource allocation, and performance tracking to optimize efficiency.
- Act as the main point of contact for escalated cases, collaborating with multiple departments to resolve complex client issues.
- Oversee the use of case management systems, ensuring that data is kept up-to-date and shared across teams efficiently.
- Coordinate training programs for staff, resulting in improved team performance and lower error rates.
Supervisor, TR & PR Processing Department
Green Light Canada
07.2022 - 03.2024
- Supervised a team of 3-8 case managers, ensuring that Temporary Resident (TR) and Permanent Resident (PR) applications were processed efficiently and accurately.
- Conducted in-depth quality checks on applications, reducing processing errors by 75%.
- Collaborated closely with government agencies and immigration authorities to address and resolve complex application issues.
- Trained new staff on immigration policies, compliance standards, and internal procedures.
- Improved team productivity by implementing new tracking and reporting tools for case management.
Case Manager
Green Light Canada
07.2020 - 06.2022
- Managed a caseload of 150 clients, providing personalized support and regular updates throughout the immigration process.
- Collected and reviewed client documentation, ensuring all submissions met legal requirements and were submitted within deadlines.
- Acted as the primary liaison between clients and immigration authorities, addressing inquiries and concerns promptly.
- Consistently met or exceeded performance targets, processing applications with a 98% approval rate.
- Assisted in the development of internal procedures to streamline case management and improve client service.
Education
Ontario College Graduate Certificate - HUMAN RESOURCES MANAGEMENT
Seneca College
North York, ON12.2020
Master of International Business - INTERNATIONAL HOTEL & DESIGN MANAGEMENT
IHTTI School of Hotel Management
Neuchâtel, Switzerland06.2016
Bachelor of Arts - INTERNATIONAL ECONOMICS RELATIONS
Odesa National University
Odesa, Ukraine07.2014
Skills
- Executive Administrative Support
- Client and Lawyer Relations
- Event and Meeting Coordination
- Travel and Expense Management
- Document Preparation and Editing
- Project and Task Management
- Confidentiality and Data Management
- Communication and Interpersonal Skills
- Proficient in Microsoft Office Suite and G Suite
- Multilingual
Languages
English
Full Professional
French
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Italian
Elementary
Timeline
Head of Processing Department
Green Light Canada
04.2024 - Current
Supervisor, TR & PR Processing Department
Green Light Canada
07.2022 - 03.2024
Case Manager
Green Light Canada
07.2020 - 06.2022
Ontario College Graduate Certificate - HUMAN RESOURCES MANAGEMENT
Seneca College
Master of International Business - INTERNATIONAL HOTEL & DESIGN MANAGEMENT
IHTTI School of Hotel Management
Bachelor of Arts - INTERNATIONAL ECONOMICS RELATIONS
Odesa National University
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