Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Ly

Santa Ana

Summary

Dynamic office manager with 20 years of healthcare experience. Proven skills in patient record management, insurance verification, and customer service. Committed to enhancing operational efficiency and patient satisfaction.

Overview

9
9
years of professional experience

Work History

Office Manager

Anooshiravan Hami, MD
Anaheim
05.2025 - Current

Coordinated daily activities within medical practice to ensure smooth operations and patient satisfaction.
Utilized superior organizational and medical management skills in overseeing administrative processes.

Managed credentialing issues in collaboration with hospitals and diverse health plans.

Office Manager

Hope Physical Therapy
Fountain Valley
05.2019 - 05.2025
  • Prepared patient charts for efficient record-keeping.
  • Verified insurance and submitted authorization requests to physicians and insurance companies.
  • Maintained organized paperwork and updated staff schedules regularly.
  • Followed up with physician's office regarding patient Plan of Care.
  • Negotiated settlement payments with attorneys in litigation cases.

Administrative Assistant

Premier Eye Institute
Fountain Valley
06.2017 - 05.2019
  • Scheduled patient appointments and surgeries, coordinating with surgical centers for efficient operations.
  • Maintained updated calendars for doctors to optimize scheduling.
  • Executed patient reminder calls to enhance attendance rates.
  • Created invoices and collected payments while ensuring organized documentation.

Education

Some College (No Degree) - General

Santa Ana College
Santa Ana, California, CA

Some College (No Degree) - General

HCMC Pedagogy Central College
Hochiminh City, Vietnam

Skills

  • 20 years experience in the health care industry
  • Strong leadership ability
  • Patient record management
  • Insurance verification
  • Scheduling optimization
  • Medical billing
  • Customer service
  • Microsoft Office, Access, Ascender, Power Point

Timeline

Office Manager

Anooshiravan Hami, MD
05.2025 - Current

Office Manager

Hope Physical Therapy
05.2019 - 05.2025

Administrative Assistant

Premier Eye Institute
06.2017 - 05.2019

Some College (No Degree) - General

Santa Ana College

Some College (No Degree) - General

HCMC Pedagogy Central College
Gina Ly