Gina Limkimso
Drayton Valley
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
16
16
years of professional experience
Work History
Store Manager
1405342 Alberta Ltd.
09.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Life Insurance Agent
Greatway Financial
10.2017 - 05.2022
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
Education
Bachelor of Science - Accounting
University of San Jose-Recoletos
Cebu, Philippines03-1988
Skills
- Customer service
- Insurance policy sales
- Problem-solving
- Building relationships
- Customer relations
- Client service
- Multitasking and organization
- Client account management
- Store operations
- Customer service management
- Negotiation tactics
- Training and mentoring
Languages
English
Full Professional
Tagalog
Native or Bilingual
I have more than 10 years experience in Quickbooks Accounting Program.
Since I started operating the retail store, the system we are using is Quickbooks up to date.
Timeline
Life Insurance Agent
Greatway Financial
10.2017 - 05.2022
Store Manager
1405342 Alberta Ltd.
09.2008 - Current
Bachelor of Science - Accounting
University of San Jose-Recoletos
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