Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina La Venture

Fresno

Summary

Competent Senior Service Advocate familiar with providing ongoing support and care to members with an individualized and compassionate approach. Driven to exceed expectations for productivity and service. Ready to apply seven years of experience to my new role with the repeat caller team.

Overview

9
9
years of professional experience

Work History

Senior Service Advocate

Aetna
09.2017 - Current
  • Conducted in-depth research on complex problems to bring satisfactory resolutions to our Members.
  • Managed high-volume escalation caseloads while maintaining quality standards and quick response times.
  • Enhanced customer satisfaction by efficiently addressing and resolving complex inquiries and concerns.
  • Fostered a positive work environment that encouraged teamwork, innovation, professional growth.

Sales Representative

Alorica
01.2015 - 09.2017
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
  • Developed new business opportunities by prospecting potential clients and presenting product benefits.

Education

High School Diploma -

Central High School
Fresno, CA
06.2003

Skills

  • Client Relationship Building
  • Customer service expertise
  • Exceptional communication
  • Team Management
  • Problem-Solving
  • Active Listening
  • Case Management

Timeline

Senior Service Advocate

Aetna
09.2017 - Current

Sales Representative

Alorica
01.2015 - 09.2017

High School Diploma -

Central High School

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Gina La Venture