Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gina Khanlarbig

Summary

Experienced leader with 25 years of proven success in executive support and team leadership. Adept at managing multiple tasks and priorities with a focus on operational efficiency. Recognized for exemplary customer service, collaborative teamwork, and delivering measurable increases in performance and productivity.

Overview

23
23
years of professional experience

Work History

Operations Manager

Advanced Diamond Tools Alberta
07.2022 - Current
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Implemented a new inventory management system to optimize stock levels and reduce waste.

Specialty & Operations Assistant Store Manager

Home Depot
08.2013 - 07.2022
  • Streamlined operations by implementing efficient inventory management systems.
  • Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
  • Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Collaborated with cross-functional teams to achieve project goals within specified timelines.
  • Organized company events that fostered team building and improved overall morale among employees.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.

Internal Area Manager

Amato Gelato, SWIZ GROUP OF COMPANIES
04.2009 - 08.2013
  • Controlled multiple Amato Gelato & Swiss Chalet stores, managed costs, and franchise compliance.
  • Conducted weekly store inspections and trained franchisee owners.
  • Executed deals for buying Amato Gelato trademark use in Alberta.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.

Store Owner

Destiny Flowers & Event Planning
03.2001 - 01.2009
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.

Education

Bachelor of Hospitality Management - Hospitality Management

Devry University
San Francisco , CA
06.2000

Diploma of Business Administration - Business Administration

Seneca College of Applied Arts And Technology
North York, ON
02.1997

Skills

  • Workflow Optimization
  • Contract Management
  • Logistics Oversight
  • Process Improvement
  • Health and Safety Compliance
  • Financial Management
  • Labor Relations
  • Inventory Management
  • Marketing
  • Customer Retention
  • P&L Management
  • Organizational Management
  • Business Development
  • Customer Service
  • Incidents Management
  • Project Planning and Development
  • Supply Chain Distribution
  • Schedule Management
  • Customer Relationship Management (CRM)
  • MS Office
  • Retail Operations Management
  • SAP Expertise
  • Assignment Delegation
  • Negotiation
  • Operations Management
  • Product Management
  • Performance Evaluations
  • Strategic Planning
  • Workforce Management
  • Problem-Solving
  • Delegation
  • Employee Relations and Conflict Resolution
  • Staff Development
  • Team Leadership
  • Staff Management
  • Staff Training

References

References available upon request.

Timeline

Operations Manager

Advanced Diamond Tools Alberta
07.2022 - Current

Specialty & Operations Assistant Store Manager

Home Depot
08.2013 - 07.2022

Internal Area Manager

Amato Gelato, SWIZ GROUP OF COMPANIES
04.2009 - 08.2013

Store Owner

Destiny Flowers & Event Planning
03.2001 - 01.2009

Bachelor of Hospitality Management - Hospitality Management

Devry University

Diploma of Business Administration - Business Administration

Seneca College of Applied Arts And Technology

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Gina Khanlarbig