Summary
Overview
Work History
Education
Skills
Skills
Languages
Timeline
Generic

GINA IMERI

Toronto,Canada

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

18
18
years of professional experience

Work History

Medical Admin Assistant

10.2022 - 12.2023

Customer Service Representative

Bank of Montreal
02.2018 - 05.2020

Administrator/Court Officer

Makhan Management
01.2015 - 12.2017
  • Prepared and filed Provincial Offences Act court forms Provincial Offence Notices at various provincial courts in Toronto
  • General administrative duties, collected payments
  • Key holder
  • Organized case documents
  • Responded to inquiries and provided customer service

Manager

Flori Engineering
01.2006 - 12.2012
  • Conducted outreach telephone calls, visits, presentations and translated documents German to Albanian
  • Payroll Manager
  • Processed and reconciled weekly and biweekly payrolls
  • Handled Government payroll-related reporting
  • Handled financial transactions to ensure profitability of Company Established, developed, and maintained business relationships with colleges
  • Negotiations and closing deals
  • Business developments, Client needs assessment and solutions
  • Managed and motivated employees to be productive and engaged in work.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

Bachelor of Business Administration -

AAB University

Collage Diploma -

Sozialpflegerisches Berufsbildungszentrum

Technical Skills Training Program - Service Excellence, Canadian Workplace Essentials, Pre-Employment Training

ACCES Employment

Skills

  • Computer skills
  • Office management
  • Customer service
  • Office administration
  • Critical thinking
  • Problem-solving
  • Customer and client relations
  • Professional communication
  • Strong problem solver
  • Verbal communication
  • Professional and mature

Skills

Demonstrated group leadership and project management skills, Experience providing training, coaching and technical mentoring to staff and teams, Excellent organizational skills to prioritize work on a number of concurrent projects in a high volume/stressful work environment, Ability to meet deadlines and manage a diverse workload with frequent interruptions, Ability to multitask with conflicting priorities in a high-volume environment and to prioritize work and meet deadlines, Excellent oral and written communication skills; fluent in English, German and Albanian, Demonstrated effective consultation, communication, interpersonal and customer service skills, Excellent negotiation and influencing skills to inspire innovation and provide input to strategic and operational planning, Proficiency with computer software packages such as Word, Outlook and Excel, Research, analytical, problem solving and evaluative skills to assist in assessing, recommending and implementing improvements to the infrastructure, service delivery methods and service components, Able to understand and interpret directives, guidelines and policies to ensure compliance with legislation and corporate standards, Strong logic and reasoning capabilities to problem-solve and troubleshoot when the need arises, Adaptable in a fast-paced environment and under tight timelines

Languages

Albanian
Native or Bilingual
German
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Admin Assistant

10.2022 - 12.2023

Customer Service Representative

Bank of Montreal
02.2018 - 05.2020

Administrator/Court Officer

Makhan Management
01.2015 - 12.2017

Manager

Flori Engineering
01.2006 - 12.2012

Collage Diploma -

Sozialpflegerisches Berufsbildungszentrum

Technical Skills Training Program - Service Excellence, Canadian Workplace Essentials, Pre-Employment Training

ACCES Employment

Bachelor of Business Administration -

AAB University

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GINA IMERI