Gina Gruber
Winnetka
Summary
I'm a skilled barista with a background in a high-volume coffee shop. I possess hands-on experience making and serving coffee, as well as various other types of beverages, and I have a strong history of providing top-notch service and support. I'm known for creating comfortable customer environments and managing team workflow efficiently. I'm committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Chatsworth
06.2022 - Current
- Learning how to diffuse a situation between customers, making sure that everyone is satisfied with the result.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed the morning rush of customers daily with efficient, levelheaded customer service.
Babysitter
Sister
Winnetka
01.2020 - 05.2022
- Remaining alert at all times while caring for multiple children simultaneously.
- Using problem-solving skills to anticipate potential issues before they arise.
- Establishing trust through consistent communication with both my sister and her kids.
- Developing creative ways to encourage learning through everyday experiences.
- Maintaining a positive attitude while being patient and understanding with the children.
Volunteer
Local Church
Woodland Hills
01.2019 - 05.2019
- Volunteered at a local church for 4 months, distributing drinks and food to 50 churchgoers per mass on Sunday mornings.
- Collaborated with other volunteers to create a positive work environment.
- Provided guidance and support to fellow volunteers during their shifts.
Education
Bachelor of Science - Business Administration, Financial Analysis
California State University, Northridge
Northridge, CA05-2025
High School Diploma -
Sherman Oaks Center For Enriched Studies
Tarzana06-2021
Skills
- Task completion
- Exceeding expectations
- Multitasking and organization
- Positive and professional
- Active listener
- Cleanliness
- Decision-making
- Clear communication
- Above and beyond customer service
- Professional demeanor
- Solid problem solver
- Conflict mediation
- Problem-solving
- Team player
- Speedy and efficient
- Microsoft Excel
Accomplishments
- CSUN Dean’s List, 09/01/21, (College of Business and Economics)
- Received Honors Medallion, at college graduation
- Graduated with High Honors, in High School
- Received the Seal of Biliteracy, on High School Diploma
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Barista
Starbucks
06.2022 - Current
Babysitter
Sister
01.2020 - 05.2022
Volunteer
Local Church
01.2019 - 05.2019
Bachelor of Science - Business Administration, Financial Analysis
California State University, Northridge
High School Diploma -
Sherman Oaks Center For Enriched Studies
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