Gina Glasser
Riverside
Summary
Dynamic banquet captain with over 3 years of experience in high-volume service environments. Proven expertise in managing large parties, enhancing guest
satisfaction, and training staff in industry best practices. Recognized for
meticulous attention to detail, ensuring exceptional dining experiences. Eager
to leverage strong interpersonal skills and keen organizational abilities to
elevate event execution and deliver outstanding results. My experience has evolved into strictly banquets and events the past 3 years.
Meticulous Banquet Captain offering strong background in staff leadership and banquet event logistics. Focused and ambitious with years of demonstrated success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Banquet Server
Gigpros
Los Angeles
04.2025 - Current
- Set up banquet tables according to event specifications and guidelines.
- Served food and beverages to guests with attention to detail and presentation.
- Assisted in coordinating event flow to ensure timely service during functions.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Replenished buffet lines with fresh foods as needed.
- Cleared away used plates and utensils following end of meal service.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Carried trays of food items from kitchen to dining areas.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Banquet Captain Banquet Server Event Specialist
Culinary Staffin of America
Los Angeles
08.2023 - Current
- Supervised banquet staff during events to ensure smooth operations.
- Coordinated with kitchen team to manage food service and presentation.
- Trained new staff on service standards and event protocols.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Collaborated closely with catering managers on upcoming events and their needs.
- Conducted pre-event briefings with staff to communicate event details and client expectations.
- Maintained cleanliness and organization of banquet spaces before, during, and after events.
- Handled client inquiries and resolved issues promptly to maintain high levels
- Supported event coordinators with setup and breakdown processes.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
Banquet Server, Fine Dining and Family
Peninsula Club
Cornelius
04.2023 - 07.2023
- Greeted guests upon arrival and provided assistance throughout the event.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Provided exceptional service to high volume of daily customers.
- Replenished buffet lines with fresh foods as needed.
- Cleared away used plates and utensils following end of meal service.
- Carried trays of food items from kitchen to dining areas.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Organized payment transactions accurately while providing excellent customer service.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
Server Trainer
Table 31
Mooresville
06.2019 - 11.2021
- Fine dining with a clientele of well known guests from various industry. VIP. Provide excellent and confidential dining experience, knowledgeable in wine service, recommendations and upselling for a memorable dining experience and customer retention.
- Shift lead. Open/Close. Train. Menu knowledge. Professional experience in dining etiquette, larger parties, precise steps to ensure excellent dining experience. Wine knowledge and presentation.
- POS skills, cash/credit reconciliation. Split checks. Order taking to present orders by seat number (never auction to a dinner party).
- Wine knowledge. Bartender trained. Wine service. Capable to personally manage parties 20-30 people, taking their orders for food and drinks. Implementation to carry out dining service in a timely manner. Hot food cold drinks.
- Fostered a positive work environment through effective communication and support. Teamwork always. Leader. Reliable and professional.
Education
Associate of Arts - Political Science
Riverside City College
Riverside, CA 06.1989 - 06.1995
La Sierra High School
Riverside, CASkills
- Event coordination
- Food presentation
- Customer service
- Customer relationship management
- Team supervision
- Problem solving
- Attention to detail
- Training staff
- Personal appearance standards
- Food safety
- Efficient serving
- Punctual and reliable
- Banquet equipment operation
- Buffet setup and takedown
- Food handling and sanitation
- Banquet coordination
- Banquet hall set up
- Arranging banquet hall
- Event setup
- Tray balancing
- Point of sale (POS) system operations
- Fine dining service
- Bar terminology
- Team collaboration
- Dining area maintenance
Certification
- CA Food Handlers
- RBS Certified
- Sexual Harassment and
References
References available upon request.
Timeline
Banquet Server
Gigpros
04.2025 - Current
Banquet Captain Banquet Server Event Specialist
Culinary Staffin of America
08.2023 - Current
Banquet Server, Fine Dining and Family
Peninsula Club
04.2023 - 07.2023
Server Trainer
Table 31
06.2019 - 11.2021
Associate of Arts - Political Science
Riverside City College
06.1989 - 06.1995
La Sierra High School