Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lourdes Gimore

Winnipeg,Manitoba

Summary

Dedicated Customer Service for the Marshmellow account as fL1 and L2 advisor. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

19
19
years of professional experience

Work History

CSR

Intouch
Winnipeg, Manitoba
06.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Bilingual CSR

Archway Marketing
Winnipeg, Manitoba
05.2004 - 06.2017
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Updated account information to maintain customer records.

Education

Bachelor in Mexican Law - Bachelor in Mexican Law

UMSNH - University of Michoacan
Morelia, Mich. Mexico
06.1995

Skills

  • Microsoft Office
  • Core
  • Active Listening
  • Office Equipment Proficiency
  • Computer Proficiency
  • System Implementation
  • Technical Support
  • Customer Service
  • Administrative and Office Support

Additional Information

Looking for continue working in the MM account as a Home Agent

Timeline

CSR

Intouch
06.2020 - Current

Bilingual CSR

Archway Marketing
05.2004 - 06.2017

Bachelor in Mexican Law - Bachelor in Mexican Law

UMSNH - University of Michoacan

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Lourdes Gimore