Gina Fritsma
Grande Prairie,AB
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Rental Coordinator
Bearcom(Vector Communications)
Grande Prairie, AB
07.2016 - 12.2019
- Resolved customer disputes to maintain positive relationships and increase customer base
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently
- Implemented rental asset processes, including cleanliness standards
- Processed customer orders and accurately entered into order system
- Completed sales transactions, including all accepted forms of payment
- Managed multiple tasks in high-volume environment
Administrative Assistant /Shipping Receiving Clerk
Wesco Distributions
Grande Prairie, AB
11.2013 - 02.2015
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Performed general office duties, including answering multi-line phone system, routing 70 calls, delivering messages to staff and greeting visitors
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Data entry for Cortex, ADP programs
Administrative Assistant
Fabcor
Grande Prairie, AB
12.2011 - 11.2013
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Assisted coworkers and staff members with special tasks on daily basis
- Provided clerical support to company employees by copying, faxing and filing documents
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Developed record keeping systems for 200 employee safety tickets records for HR Department
- Data entry for ADP, Cortex programs
Postal Service Clerk
New Horizon Co Op
Grande Prairie, AB
09.2009 - 05.2010
- Upsold postal services like insurance and tracking
- Sold stamps to customers along route and counted back bills and change to avoid errors
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Weighed letters and packages and calculated costs based on classification, weight and destination
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail
Accounting Clerk
Twilight Oilfield Hauling
Grande Prairie, AB
02.2006 - 09.2009
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting system
- Data entry for Cortex, ADP program
Sales Clerk
Wild Bills Work And Western Wear
Grande Prairie, AB
11.1997 - 02.2006
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales for 4 different departments
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Processed payments and returns with accuracy and efficiency
- Used POS system to enter orders, process payments, and issue receipts
Education
Business Administration
Mayfair College
Grande Prairie12.2012
High School Diploma -
Sexsmith Secondary School
Sexsmith, AB06.1990
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Order fulfillment
- Exemplary work ethic
- Administrative support
- Business administration
- Shipping and Receiving
- Point of Sale Systems
- Documentation and reporting
- Service-oriented self-starter
- Creative problem solving
- Invoicing
References
Bill Lilge Owner Wild Bills 780-532-9075
Debbie Mann Former Rentals Supervisor Bearcom 780-933-1949
Brenda Burin Former Account Receivable Supervisor 780-512-9913
Elaine Malo Entry Clerk for Accounts Receivable/ Payroll 780-830-8240
Joan Morin Entry Clerk Supervisor for Accounts Payable 780-518-4745
Timeline
Rental Coordinator
Bearcom(Vector Communications)
07.2016 - 12.2019
Administrative Assistant /Shipping Receiving Clerk
Wesco Distributions
11.2013 - 02.2015
Administrative Assistant
Fabcor
12.2011 - 11.2013
Postal Service Clerk
New Horizon Co Op
09.2009 - 05.2010
Accounting Clerk
Twilight Oilfield Hauling
02.2006 - 09.2009
Sales Clerk
Wild Bills Work And Western Wear
11.1997 - 02.2006
Business Administration
Mayfair College
High School Diploma -
Sexsmith Secondary School
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