Gina Dhaliwal

• Delivered comprehensive first aid training programs for diverse audiences.
• Primarily focusing on teaching Advanced First Aid(Previously known as OFA Level 3)
• Conducted emergency response simulations to prepare participants for real-world scenarios.
• Supported ongoing professional development by attending conferences, workshops, and seminars related to the field of first aid instruction.
• Prepared classroom before class by unloading and setting up practice dummies, organizing workbook materials, and setting up projector screens for slideshows and instructional videos.
• Maintained up-to-date knowledge on first aid guidelines, best practices, and industry trends to ensure the highest quality of instruction.
• Evaluated participant performance through practical assessments and feedback sessions.
• Conducted practical examinations to Worksafe BC standards
• Mentored junior instructors, enhancing their instructional techniques and delivery methods.
• Carried out registration of students
• Entered Course & Student information into the System
• Instructed for various agencies in the Lower Mainland

• Cash Transactions/Cash Reconciliation/Daily Business Reports
• Oversaw daily operations to ensure efficient vehicle rental processes and customer satisfaction.
• Led customer service team, enhancing response times and resolving complex issues efficiently.

• Supervising/Transporting children

Worked various positions such as Mailroom/Vendor Clerk(Data Entry)/Switchboard

• Instructing Various St. John Ambulance courses
• Created engaging instructional materials to enhance learning experiences and retention.
• Facilitated hands-on practice sessions to enhance practical skills in real-life scenarios.
• Provided constructive feedback on student performance during assessments while identifying areas for improvement and suggesting suitable strategies.

• Processed customer transactions efficiently using POS systems.
• Maintained accurate cash drawer balances and reconciled discrepancies daily.
• Trained new staff on best practices for customer service and cash handling.
• Addressed customer complaints professionally, enhancing client satisfaction and loyalty.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Responded promptly to emergency calls, providing immediate patient care and stabilization.
• Assessed patient conditions and communicated findings to medical personnel during transport.
• Conducted regular inspections of medical equipment, maintaining functionality and adhering to regulatory standards.
• Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.