Gina Day
Northrop Grumman
Lancaster
22
years of professional experience
Experienced administrative and customer service professional with a versatile background in office support and high-volume service settings. Strong in calendar management, Microsoft Outlook, and schedule coordination. Known for staying organized, handling priorities quickly, and supporting positive customer and coworker relations.
Work History
Administrative Assistant 4
6 Years 6 MonthsBartender
15 Years- Crafted cocktails and beer pours to Chili's specifications while maintaining consistent drink presentation.
- Managed bar operations, including POS transactions, cash handling, and receipt accuracy.
- Verified guest identification and followed alcohol service guidelines to support responsible service.
- Maintained clean, organized bar stations and restocked liquor, mixers, garnishes, and glassware.
- Mentored new bartenders on drink recipes, service standards, and efficient station setup.
- Resolved guest concerns quickly while preserving positive atmosphere and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Bachelor of Science - Business Administration
GED
Skills
Customer service
Computer skills
Office administration
Time management
Microsoft outlook
Customer and co-worker relations
Scheduling
Calendar management
Meeting planning
AFT Certified
Schedule management
Proficient in Concur including international travel
Timeline
Administrative Assistant 4
Northrop Grumman
04.2020 - CurrentRead More
Bartender
Chilis's Bar and Grill
04.2005 - 04.2020Read More
Antelope Valley Adult School
GED
Read More
Southern New Hampshire University
Bachelor of Science from Business Administration
Read More
Multiple Bravo Awards
I have been acknowledged six times for going above and beyond my job description and also voted employee of the month in 2024.