Gina Contreras
Vancouver,BC
Summary
I am a self-motivated customer service professional who loves challenges and does give up easily. Very detailed and with highly experienced in guest services, more than 3 years of working with customers in person and over the phone, showing a significant increase in all the performs required for all the companies I have been working with.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Put in Bay Resort, United
05.2022 - 09.2022
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Greeted visitors to provide information and direct to appropriate personnel
- Explained policies and procedures to visitors
- Completed basic bookkeeping and document filing.
Back Office Benefits Specialist
ADP, Republic
11.2021 - 05.2022
- Provide benefits to companies and support them and their employees with any benefits inquiry thought emails
- Help employer with any HSA (Health Saving Account) and FSA (Flexible Spending Account) issues
- Provide support to apply any contribution or refund to employees' Spending Account.
Customer Service Representative
DSW| Dominican Republic
06.2021 - 10.2021
- Used proven techniques to re-escalate angry customers during telephone interactions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Educated customers on special pricing opportunities and company offerings.
Customer Service Representative
Boost Mobile, Republic
06.2021 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Harris Teeter, State, Supermarket
05.2019 - 09.2021
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Provide outstanding service to our customers and letting them know about the types of produce on display.
Education
Business Administration
International Languages College
Vancouver, BCModern Languages
Universidad Tecnológica De Santiago
Dominican Republic04.2023
Dental Hygienist
Instituto Técnico Superior Y Comunitario
Dominican Republic10.2020
Skills
- Computer Skills: Knowledge of using Microsoft Office package and how to navigate in any browser and social media
- High-Quality Customer Service: Working experience of more than 3 years proving customer service to different types of companies
- Multitask Worker: Comfortable working with multiple task, either in person or online
- Team Worker: Able to perform any task by myself but with the ability of working in a team supporting my coworker and following the rules of my team leader
- Effective Time Management: Capable to create and organize a Task to Do list before starting my shift in order to successfully complete my daily tasks
- Under Pressure Worker: Experience working in an environment with many customer waiting for assistance
Timeline
Front Desk Receptionist
Put in Bay Resort, United
05.2022 - 09.2022
Back Office Benefits Specialist
ADP, Republic
11.2021 - 05.2022
Customer Service Representative
DSW| Dominican Republic
06.2021 - 10.2021
Customer Service Representative
Boost Mobile, Republic
06.2021 - 09.2021
Harris Teeter, State, Supermarket
05.2019 - 09.2021
Business Administration
International Languages College
Modern Languages
Universidad Tecnológica De Santiago
Dental Hygienist
Instituto Técnico Superior Y Comunitario
Similar Profiles
Ian MountsIan Mounts
Emergency Medical Technician at Put-in-Bay EMSEmergency Medical Technician at Put-in-Bay EMS
Darryl SmigelskiDarryl Smigelski
Police Officer at Village of Put-In-Bay Police DepartmentPolice Officer at Village of Put-In-Bay Police Department
Darryl SmigelskiDarryl Smigelski
Police Officer at Put-in-BayPolice Officer at Put-in-Bay
Thien Phuoc HuynhThien Phuoc Huynh
Volunteer at Little Minh's KitchenVolunteer at Little Minh's Kitchen
MARIANA ACEVEZMARIANA ACEVEZ
Research Assistant at UBC Bioproducts InstituteResearch Assistant at UBC Bioproducts Institute