Gina Castori
6700 Lakeview Dr. Carmichael
Summary
Enthusiastic and self-motivated Case Manager with years of real-world experience in fields that focus on human services and providing support to underrepresented groups of individuals. Passionate about providing excellent service to people experiencing homelessness, with complex medical conditions, and severe mental illness.
Overview
15
15
years of professional experience
Work History
Case Manager II
Telecare Kaiser ICT
05.2023 - Current
- Participated in conducting intake procedures with new referrals.
- Completed relevant assessments such as the AUDIT, DAST, Multnomah, Mental Status Exam, Adult Risk Screening, Adult Risk Assessment, and Behavioral Health Assessments.
- Provided immediate need crisis intervention support via Telecare crisis line or in person to members in crisis.
- Implemented Telecare's Recovery-Centered Clinical System to member's treatment plan.
- Created and maintained therapeutic relationships with members established in respect and healthy boundaries.
- Effectively documented client data Progress Notes and Plan Development Notes data in Avatar to capture member treatment progress.
- Conducted thorough assessments of members' situations, identifying issues, goals, and necessary interventions.
- Achieved positive member outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between members and providers through consistent follow-ups and progress updates.
- Collaborated with multidisciplinary teams to address member needs and formulate tailored support strategies.
- Linked members with relevant programs that fit member needs such as In Home Support Services, Social Security, and other social support services.
- Safety transported members to relevant locations such as doctors appointments and government offices.
- Collaborated with other team members to ensure no lapse in direct service to members in the event of a team member being unavailable.
- Provided 24 hour on call and weekend support as needed.
- Engaged in constructive conversations with leadership and other teammates regarding member concerns, observations, and questions.
- Actively participated in team meetings.
- Prioritized member safety by assessing risks of situations before transporting any members.
- Ensures that members are aware of their rights and understand the process of informed consent in their treatment.
MSW@USC Virtual Field Practicum
USC
01.2023 - 12.2023
- 1 Semester foundational intensive skill-building virtual field practicum
- Practiced live therapy with a simulated client integrating practicum material on:
- Clinical case management skills
- Client risk assessment
- Introduction to DSM-5
- Ethical decision making skills
- Professional code of ethics
- Evidence based interventions: 1) Motivational Interviewing, 2) Problem Solving Therapy, and 3) Cognitive Behavioral Therapy
- Completed reflective assignments for weekly clinical supervision
Behavior Specialist
Center For Social Dynamics
10.2020 - 12.2021
- Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
- Collected session data to aid in treatment planning and assessment.
- Skilled in using data collection portals such as Central Reach
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
- Implemented ABA strategies such as chaining and shaping to assist clients in meeting goals.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
- Conferred with superiors to determine course of action for clients exhibiting maladaptive behaviors.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Visited clients at home to leverage expertise and positively impact individuals' lives with skilled interventions.
- Carried out behavioral intervention plans created by Clinical Leaders and Clinical Directors.
Camp Counselor Volunteer
Camp Kesem
01.2019 - 06.2020
- Worked booths at campus events in order to recruit potential new counselors
- Engaged in year round support for campers and camper families through outreach initiatives
- Enthusiastically provided information to potential new counselors and anyone interested
- Raised over $1200 for campers to attend camp at no expense to camper families
- Trained to effectively work with children with developmental disorders such as autism
- Organized and participated in camp activities such as tie dye, obstacle course, talent show, arts and crafts, etc.
- Enforced rule of three to ensure no one-on-one alone time between campers and counselors for camper safety
- Empathetically listened to campers and provided a safe space for growth and healing
- Acted as mandated reporter and informed camp advisers and mental health professionals about concerning information revealed by camper, if applicable
- Addressed and gently corrected inappropriate or disruptive behavior displayed by campers
- Provided safe and healthy environment where campers could have fun as well as navigate through trauma and grief associated with cancer
Front Desk Clerk
Los Rios Police Department
08.2017 - 08.2018
- Scanned and filed documents such as gas log, call log, and sign in sheet
- Scheduled meetings with Captain and Sergeant
- Communicated with Captain and Sergeant about upcoming meetings and events
- Instructed guests on how to contact dispatch to make report with officers
- Accepted, logged, and stored lost and found items
- Scan identification and take down contact information of individual claiming lost item
- Communicated with officers about cases and relevant information
- Forwarded appropriate phone calls or emails to Captain, Sergeant, and officers
- Checked LiveScan machine every morning to ensure that all fingerprint information from previous day was successfully sent to DOJ
- Input guest information into LiveScan software and rolled fingerprints quickly and efficiently
- Performed up to 20 LiveScans per day
Server
Benihana
03.2017 - 08.2017
- Provided warm and welcoming greeting to new table
- Assisted guests with questions about menu and provided helpful recommendations to fit their needs
- Communicated effectively with chefs about specific modifications to orders, such as food allergies and dietary restrictions
- Inquired about guest satisfaction, anticipated additional needs and fulfilled requests as needed
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Correctly calculated charges, split checks when necessary and collected payments
Hostess
Benihana
05.2016 - 03.2017
- Communicated clearly and respectfully with customers over phone and in person.
- Recorded and organized customer reservation details and provided guest with all information needed about their dining experience.
- Planned and executed up to 20-guest parties by organizing menus, spaces and special requests.
- Supervised to-go orders by taking the customer's order, sending order information to kitchen, preparing all sides and utensils, bagging up order, billing customer accurately, and making change when necessary.
- Calculated wait times by watching chef progress.
- Listened to customer complaints and offered complimentary drinks, appetizers, or sushi to deter their discomfort and satisfy them.
- Regularly cleaned and sanitized menus, high chairs, and chairs and tables in the lobby and dining room.
Volunteer
Loaves And Fishes
06.2009 - 08.2011
- Swept and mopped floors, sanitized tables and chairs in dining room before guests arrived
- Organized food donations
- Enthusiastically greeted guests
- If working on line, served food and made sure they were satisfied
- If working on floor, brought guests extra napkins or drinks and ensuring that all needs were being met
- If working baggage, carefully storing guests belongings and giving out identification clips for baggage pick up,
- Politely engaging guests in conversation and listening to them if they wanted to talk
- Cleaned up trays, silverware, cups, and napkins after lunch service ended and last guest had left
Education
Master of Arts - Social Work
University of Southern California
Los Angeles, CA05.2024
Bachelor of Arts - Psychology
UC Davis
Davis, CA06.2020
Associate of Arts - Psychology
American River College
Sacramento, CA05.2018
Skills
- Experienced Working with Diverse and At-Risk Populations
- Exceptional Client Service
- Social Perceptiveness
- Efficient Under Pressure
- Compassionate
- Knowledge of Medical and Psychiatric Terminology
- Outstanding Communication and Interpersonal Skills
- Conflict Resolution and Mediation
- Applied Behavior Analysis
- Data collection
- Behavior management techniques
Affiliations
- Psi Beta - A national honors society for community college students who plan to major or minor in psychology.
- Camp Kesem - A national nonprofit organization committed to providing a week of free summer camp as well as year round support for children who are affected by their parent's cancer.
- Aggies for Humanity - Humanitarian organization at UC Davis providing education and advocating for human rights.
Timeline
Case Manager II
Telecare Kaiser ICT
05.2023 - Current
MSW@USC Virtual Field Practicum
USC
01.2023 - 12.2023
Behavior Specialist
Center For Social Dynamics
10.2020 - 12.2021
Camp Counselor Volunteer
Camp Kesem
01.2019 - 06.2020
Front Desk Clerk
Los Rios Police Department
08.2017 - 08.2018
Server
Benihana
03.2017 - 08.2017
Hostess
Benihana
05.2016 - 03.2017
Volunteer
Loaves And Fishes
06.2009 - 08.2011
Master of Arts - Social Work
University of Southern California
Bachelor of Arts - Psychology
UC Davis
Associate of Arts - Psychology
American River College
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