Patient focused phlebotomy trainee with hands-on training in venipuncture, specimen collection, and infection control. Brings strong communication and customer service skills with a commitment to ensuring patient safety, comfort and accurate laboratory procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
24 Hour Fitness
Manhattan Beach, CA
04.2018 - 10.2019
Consistently exceeded monthly sales quotas by delivering top-performing revenue results.
Trained and mentored new sales representatives, supporting onboarding and improving team performance.
Maintained high client satisfaction through exceptional customer service and relationship management.
Managed customer accounts to drive retention, repeat business, and long-term relationships.
Contributed to strong customer experience metrics, including high Net Promoter Scores (NPS).
Billing Audit Intern
Crisis Preparation And Recovery Inc.
Tempe, AZ
06.2016 - 09.2016
Utilized Microsoft Excel to create and manage budgets, balance sheets, and other financial documentation.
Assisted with office administration and client communication to support auditors and improve workflow efficiency.
Prepared, analyzed, and verified annual reports and financial statements to assess financial performance and support planning.
Developed knowledge of audit methodologies, procedures, and tools while working under the supervision of licensed auditors.
Reviewed documentation, including insurance and provider identification, to ensure accuracy and regulatory compliance.
Education
No Degree - Radiology
El Camino College
Torrance, CA
06-2028
High School Diploma -
Redondo Union High School
Redondo Beach, CA
06-2017
No Degree - Phlebotomy
Phlebotomy Training Specialists
Torrance
11-2025
Skills
Venipuncture and Capillary blood collection
Specimen handling and labeling
Infection control and patient safety
Strong organizational and administrative skills
Ability to take initiative and work independently
Detail oriented, excellent communication skills
Certification
Banking & Financial Services Certification, Southern California Regional Occupational Center (SCROC) - June 2016
Certified Phlebotomy Technician(CPT), National Healthcareer Association(NHA) - December 2026
Phlebotomy 2 Service Representative at VUMC Vanderbilt University Medical CenterPhlebotomy 2 Service Representative at VUMC Vanderbilt University Medical Center